[Hidden-tech] Problems with Comcast connection

[Will Loving]

I'm writing to check with other Comcast users in the Pioneer Valley area to
see if you are experiencing regular connection interruptions. Both my
neighbor and I are experiencing momentary disconnects generally every 5-10
minutes but sometimes only several hours apart. The loss of connection is
momentary and is quickly re-established.

I am most aware of it because I listen to BroadwayWorldRadio.com streaming
internet radio and the stream is interrupted and needs to be restarted. I
can demonstrate the interruption in any application playing streaming media
- iTunes radio, Windows Media Player, Real Player, etc.

Both my neighbor and I are using routers (I have a D-Link DI-624, he has an
Asante) and NAT to provide access to mixed networks of Macs and PCs. When I
connect my cable modem directly to my main computer (G5 2.5Ghz) the dropped
connections stopped which would seem to indicate a problem with the router.
D-Link replaced the router and we modified settings, but to no avail. My
neighbor has not tested the direct connection.

I think that the problem must be some sort of connection/negotiation issue
between the router and cable modem (a Motorola Surfboard), but I've not had
any luck diagnosing it. We've done all the usual things such as replace
cables, reset the router and cable modem, I've even done a "crash recovery"
on the router which completely reloads the firmware and all settings.

Of course, from Comcast's end, everything looks fine...

Suggestions or insights would be most welcome.

Will Loving

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