[Hidden-tech] Problems with Comcast connection

[Michael Klatsky]

Will-

One suggestion -I recently went through something similar although the 
issue was an old cable modem which was replaced. That was the big 
problem. But I still noticed those types of "little interruptions".

I wanted the modem and my router in the same room- which is about 30 ft 
away from the clean cable jack. I used RG59 cable for the run, which is 
not recommended as it is too thin.

I switched to RG6 cable for the run and the problems disappeared.

Might not apply- but I figured I'd toss it out there!

M

Will Loving wrote:
> I'm writing to check with other Comcast users in the Pioneer Valley area to
> see if you are experiencing regular connection interruptions. Both my
> neighbor and I are experiencing momentary disconnects generally every 5-10
> minutes but sometimes only several hours apart. The loss of connection is
> momentary and is quickly re-established.
> 
> I am most aware of it because I listen to BroadwayWorldRadio.com streaming
> internet radio and the stream is interrupted and needs to be restarted. I
> can demonstrate the interruption in any application playing streaming media
> - iTunes radio, Windows Media Player, Real Player, etc.
> 
> Both my neighbor and I are using routers (I have a D-Link DI-624, he has an
> Asante) and NAT to provide access to mixed networks of Macs and PCs. When I
> connect my cable modem directly to my main computer (G5 2.5Ghz) the dropped
> connections stopped which would seem to indicate a problem with the router.
> D-Link replaced the router and we modified settings, but to no avail. My
> neighbor has not tested the direct connection.
> 
> I think that the problem must be some sort of connection/negotiation issue
> between the router and cable modem (a Motorola Surfboard), but I've not had
> any luck diagnosing it. We've done all the usual things such as replace
> cables, reset the router and cable modem, I've even done a "crash recovery"
> on the router which completely reloads the firmware and all settings.
> 
> Of course, from Comcast's end, everything looks fine...
> 
> Suggestions or insights would be most welcome.
> 
> Will Loving
> 

-- 


Sincerely,


Michael Klatsky
MapuTech
P.O. Box 60251
Florence, MA 01062
413-825-1492