Jonathan, great ideas - I posted some info on the forum in response too, This has been a great thread I'm looking into implementing one of these myself. I came across one hosted solution (forget who) that's ldap integrated and they're charging $15 monthly (you were asking about marketability). I also found: http://www.hipergate.org/ and http://www.phprojekt.com/ (groupware w/contact management) as I mentioned on the forum in case you missed it. This freecrm and the sugar one mentioned look excellent.lot's of overlap between the cms, crm and groupware. it's a bit overwhelming. Ive come across only one commercial app (so far) that integrates with thunderbird. I plan to install and checkout the free version of sugarcrm, and will report if interested. I would love to see someone take something like this and run, your original feature set and particularly the email integration with thunderbird sound very interesting. Ron Miller wrote: > > > You might want to look at freecrm.com, a free hosted CRM tool. They > have been around for a year or two. I'm not sure they offer all of the > functionality you are looking for, but for free, you have little to > lose by checking. > > They also offer a paid service that is add free and gives more storage > space than the free version. -- Thanks, Matt Lampiasi 413-303-9167 http://florenceit.net Florence I.T. , Serving you and your community.