[Hidden-tech] Great Use of LLMs for Insurance Policy Scrutiny; Many Hopeful Implications

[Rich@tnr]

Rob, thanks for the ongoing saga - gives one ideas of issues to review, 
and some ways of doing it.

esp with insurance issues related to LA files and who knows what Musk is 
doing in DC except there is LLM in the discussion.

Keep the explorations up - Cheers - Rich

On 2/6/2025 11:24 AM, Rob Laporte via Hidden-discuss wrote:
> Hi All,
>
> Quick update. Nice rep said home is covered despite the home office. 
> What she didn't say is what, apparently, the contract states: the 
> coverage is reduced in proportion to the percent of home used for 
> business. I used an LLM to unpack the legalese, which is full of 
> serpentine references to other clauses, and uses language likely to 
> decieve one into believing that only home day care work impacts 
> coverage. I had ChatGPT write a letter asking for /written/ 
> clarification--forget friendly talk. Meanwhile, Amica auto-sent texts 
> thanking me for my approvals, and I did not approve it yet, which I 
> explained via Amica's communication systems, so there's a clear 
> record. They also charged my bank despite my turning on auto-pay only 
> for the car insurance, and there too I posted a memo indicating I did 
> not intend this payment, again to produce a clear paper trail.
>
> I'll let you know the final outcome of this saga. I imagine similar 
> moves are happening at other insurance companies.
>
-- 
Rich Roth
CEO TnR Global

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