[Hidden-tech] mobile carrier follow-up

[Lynne Rudie]

Hello Hidden-Techies
	Here is my follow-up on the resolution of my dispute with Verizon and Verizon Wireless. 
	I have ceased doing business with Verizon entirely (which, based on my recent experience, doesn’t mean they won’t continue to bill me for services they are not providing). I had a very pleasant transition to T-mobile, dealing with Gene Lacoy at the Music Store on Federal Street in Greenfield. Gene is knowledgeable and helpful and followed through on everything he said he would do.
	My boyfriend and I are sharing a two-line plan with a senior discount and we both have new phones as part of the deal. I have an iPhone13pro, which was in stock. It was a little tricky to set up but Gene did the file transfer from my old iphone SE with a very generous trade in as part of the deal. My boyfriend also traded in his Samsung phone (no idea what model, I only know about apple products) with a trade in and has a new one in transit probably arriving tomorrow. The account is in my name so I get the tax benefit.
My share of the monthly bill, which includes a payment on the new phone, is way less than half of my previous Verizon bill.
	And I am going to follow through on sending a complaint to the Better Business Bureau about Verizon. 

	I have heard such good reports, from you and many others, that I am not worried about reception on my new phone. And having a real, live person I can go talk to about any problems that might arise is HUGE. 
	Thanks so much for sharing your experience with me. 
	If you go see Gene, tell him I sent you, and bring him some cookies. He loves cookies.
	Lynne

Lynne Rudié Graphic Design
413/834-0889

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