<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hello Hidden-Techies<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Here is my follow-up on the resolution of my dispute with Verizon and Verizon Wireless. </div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I have ceased doing business with Verizon entirely (which, based on my recent experience, doesn’t mean they won’t continue to bill me for services they are not providing). I had a very pleasant transition to T-mobile, dealing with Gene Lacoy at the Music Store on Federal Street in Greenfield. Gene is knowledgeable and helpful and followed through on everything he said he would do.</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>My boyfriend and I are sharing a two-line plan with a senior discount and we both have new phones as part of the deal. I have an iPhone13pro, which was in stock. It was a little tricky to set up but Gene did the file transfer from my old iphone SE with a very generous trade in as part of the deal. My boyfriend also traded in his Samsung phone (no idea what model, I only know about apple products) with a trade in and has a new one in transit probably arriving tomorrow. The account is in my name so I get the tax benefit.</div><div class="">My share of the monthly bill, which includes a payment on the new phone, is way less than half of my previous Verizon bill.</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>And I am going to follow through on sending a complaint to the Better Business Bureau about Verizon. </div><div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I have heard such good reports, from you and many others, that I am not worried about reception on my new phone. And having a real, live person I can go talk to about any problems that might arise is HUGE. </div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Thanks so much for sharing your experience with me. </div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>If you go see Gene, tell him I sent you, and bring him some cookies. He loves cookies.</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Lynne</div><div class=""><br class=""><div class="">
<meta charset="UTF-8" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); font-family: "American Typewriter"; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Lynne Rudié Graphic Design<br class="">413/834-0889<br class=""></div></div></div></div></div></div></div>
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