[Hidden-tech] MacBook Air help needed re: Issues with updating MacAir

[bluemoon at crocker.com]

I am trying to help my son with updating his computer. I have spent 
many, many hours working with Apple support and for some reason his 
MacBook Air, circa 2014, running Yosemite, simply will not accept an 
OS update. I've  figured out all kinds of things to try. I've tried 
going back to El Capitan all the way up to Big Sur. The versions prior 
to High Sierra (El Capitan and Sierra) have directly downloadable DMGs 
which I have downloaded AND attempted to install both. I follow the 
steps and it gives me the message that it was successfully installed 
but it actually isn't.


I've gone to the Apple store and attempted to download High Sierra and 
others and get an error message telling me the service is not 
available and to try again later after clicking on "Get."


I've done internet recovery two or three times and various other 
things accessed through various reboot options, i.e. option command r 
for internet recovery mode, Shift for safe mode, command r, etc. 
including Disk Repair, reinstall OS, and none of them work to resolve 
the issue. I've tried reinstalling Yosemite and that isn't working 
either because it is already installed.


Apple Support says it needs to go to Apple store for possible hardware 
issue which I suspect will cost more than it's worth both for such an 
old machine or than he might be able to get a replacement used one 
for, which he already can't afford.


Anyone else ever run into this and have any suggestions? It's 
frustrating as all heck!


Thanks,


Gary
    Posted on Nov 30, 2021 9:39 AM

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