[Hidden-tech] WordPress login issues

[B. Kimo Lee]

Hi Julie,

+1 for deleting browser cookies for the domain. Maybe cache too. Assuming “organization” means they're logging in from the same IP address, like Rich said, it sounds specific to that computer. And check the site’s log files for recent entries.

Good luck,
Kimo


On Jul 20, 2021, at 12:46 PM, Rich at tnr via Hidden-discuss <hidden-discuss at lists.hidden-tech.net> wrote:

> Since you said other stations using her login info can login - that points to her computer, and is very specific
> 
> SO I'd start by deleting all cookies from the browser on the domain -- and also try a different browser
> 
> On 7/20/2021 12:14 PM, Julie Waggoner via Hidden-discuss wrote:
>> I have a client who is – suddenly, within the past two weeks while I was on vacation -- unable to log into WordPress from one specific computer (unfortunately, the computer that they do most of their work on).
>> They can log in from their laptop, and from other computers within the organization, but not their own computer.
>>  
>> This is not my area of expertise, so I’m doing a bunch of research in order to help them (so far I’ve updated plugins and installed several patches on the back end, checked the allowed list, and am about to deactivate plugins to see if one of them is causing a problem – next up, deactivating the theme)….
>> …but if anyone has ideas or immediately knows what the issue might be, I’m all ears!
>> 
>> Thank you!!
>> Julie Waggoner
>> MicaBlue Creative
>> 
>> 	Virus-free. www.avast.com
>> 
>> 
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