[Hidden-tech] * * * HELP! Need to deal with "akamaihd" malware issue * * *

[Kiernan Gulick-Sherrill]

Deborah,

If you want to try and handle this yourself Malwarebytes for Mac is one of
the best free antimalware tools on the market.
https://www.malwarebytes.com/mac/

I would also absolutely recommend running some variety of antivirus on the
mac in general (free is fine, AVG and Sophos both make good solid AV for
mac that is free).

If you are looking for a tech to clean up the machine for you and make
further recommendations for keeping safe in the future we would be happy to
assist you with repair.

Thanks!

Kiernan Gulick-Sherrill

Pronouns: He/Him
Green Earth Computers - Computer & Smartphone Repair

20A Crafts Ave

Northampton, MA 01060

www.greenearthpc.us
413-282-8324


See what people are saying -- Check us out on Yelp!
<http://www.yelp.com/biz/green-earth-computers-northampton-4>


On Tue, Feb 11, 2020 at 3:54 PM Deborah Chandler via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> Hi folks,
>
> When on my MacBook Pro yesterday afternoon (running OS Mojave,
> 10.14.6) and using Google Chrome, my previous Setting loading
> DuckDuckGo when I open a new tab was over-ridden without my doing; it
> went to a blank page, and when I entered search text, the search
> result showed as using the Yahoo search engine. This caught my
> attention, so I went to my settings, and it would not let me choose
> DuckDuckGo again, and it would not let me delete
> "http://default01088758-a.akamaihd.net" (I can send you the screen
> capture of this, but I won't attach it here, per HT rules on sending
> large files).
>
> I am still researching this, but does anyone know the best way to get
> rid of this akamaihd malware?
>
> I found this, which is a start:
> https://discussions.apple.com/thread/250978876 I already "Reset
> Settings" as Chrome's Tech Support suggested, but it didn't fix the
> problem. According to that Apple discussion, Chrome seems resistant to
> a fix. (And am I right that just simply switching browsers is not a
> sufficient fix?)
>
> A friend suggested using this process, but darn it, I don't know this
> site, so am hesitant to trust it:
>
> https://macsecurity.net/view/51-rvzr-aakamaihdnet-popup-virus-removal-for-mac
>
> Not knowing what caused this problem, and what to do to prevent it
> again, I am feeling like I need someone more knowledgable to guide a
> solution here.
>
> I had a recent issue with a "Preference Helper" showing up, and I can
> share more on that, and I have a screen capture of that issue, too.
> Now, it seems possibly related.
>
> If someone can help with this, I would appreciate it. This is the
> first time I have dealt with malware since owning this laptop; I think
> my luck has run out.
>
> Thanks,
> Deb
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20200211/2bf78bde/attachment-0001.html>