[Hidden-tech] Information on Gaia Host - Has anyone taken them to court?

Fri Nov 15 23:24:38 UTC 2019

Hi Joanna, 

Erik's advice is more generic and doesn’t apply in this case with Gaia. It should apply, but Gaia’s setup was criminally bad—literally, I believe. I would urge anyone to get in on a class action suit if that arises. The domain names should never have been registered in Gaia’s name, and releasing the domains for transfer should not require manual processing by Gaia. The customer is supposed to be able to orchestrate this on their own.

I am dismayed to hear your experience with Be. It shows Charles did not plan this out with them. My clients asked for authorization codes to transfer before the deadline, and Charles never complied. We’re hoping the Be migration will actually work, and that we’ll have proper access to the domain registrations afterward. Based on your experience, I am not too hopeful.

It may be prudent to begin setting up an alternative website with a new domain name. This is what I have suggested to my clients on Gaia, even while we pursue the migration to Be.

Best,
Greg Perham

> On Nov 15, 2019, at 4:59 PM, joanna campe via Hidden-discuss <hidden-discuss at lists.hidden-tech.net> wrote:
> 
> Hi Erik,
> 
> Thank you so much for your suggestions.
> 
> As far as I can tell I can't do anything without an authorization code. I have spoken with our current host, Hostgator, and they gave me those two options that I mentioned.  My intention is to migrate the website over to Dreamhost to save a tremendous amount of money that I pay for security with Sitelock.
> 
> I suggest that you give them a call. Or better yet, if you have your username and password, login to the site and release the transfer lock and turn off any privacy settings. You should then be able to authorize the transfer.
> 
> I did call Wild West domains and I see that aside from myself they said the same thing to another person on this listserv, that they can't do anything about it. I'm not quite sure I understand what you are referring to here since I don't actually have an account with Wild West Domains, but what I will do is pass this on to my volunteer IT team and see if there is something here that we haven't already done.
> 
> I had an issue with Be Cooperative as far as transferring the domain, and they sent me back with a ticket to GaiaHost,  which makes no sense because they seem to have shut down and they're not in communication. It says the ticket is being processed but it's just an automatic response and obviously nothing is going on there.  I was reluctant to transfer my domains to them, because they didn't want to do it unless I was going to stay with them and they also want to host you. I decided to consider that until I found that the telephone number and all kinds of other things weren't following through. They don't seem to be quite established yet in a way that is inspiring confidence.
> 
> Thanks again, I appreciate any further advice that I receive here on the listserv.
> 
> My best,
> 
>  Joanna
> 
> 
> Joanna Campe
> Executive Director
> Remineralize the Earth
> 152 South Street
> Northampton, MA 01060 USA 
> 
> Tel: 413-563-9938
> Skype: reminearth
> Email: jcampe at remineralize.org <mailto:jcampe at remineralize.org>
> http://www.remineralize.org <http://www.remineralize.org/> 
> 
> Book
> Geotherapy: Innovative Methods of Soil Fertility Restoration, Carbon Sequestration, and Reversing CO2 Increase
> http://www.crcpress.com/product/isbn/9781466595392 <http://www.crcpress.com/product/isbn/9781466595392> 
> 
> Please support us on Patr <https://www.patreon.com/RTE>e <https://www.patreon.com/RTE>on <https://www.patreon.com/RTE>.
> 
> 
> 
> On Fri, Nov 15, 2019 at 3:45 PM Erik Jonsberg <erik at hungryghostconsulting.com <mailto:erik at hungryghostconsulting.com>> wrote:
> Hi Joanna,
> 
> I just did a quick lookup of your domain on ICANN. It says that domain registrar is Wild West Domains, LLC <https://www.wildwestdomains.com/>. Their customer support number is (480) 624-2500.
> 
> I suggest that you give them a call. Or better yet, if you have your username and password, login to the site and release the transfer lock and turn off any privacy settings. You should then be able to authorize the transfer.
> 
> I’m not sure what Gaia Host is talking about. Someone else on this list might be better able to answer that. I’ve never heard of a domain registrar forcing clients to go to court over domain transfers. What exactly did they say? What is their reasoning? It looks like Gaia Host is shutting down, or has shut down and they’re asking everyone to move their sites to BeCooperative.
> 
> Anyway, if you want your site up on a different host quickly, you can login to your registrar and change the nameservers to point to your new host. No need to transfer. Your current nameservers are listed on ICANN <https://lookup.icann.org/> - just plug in your domain name and you find all of your relevant registration info.
> 
> Sorry I couldn’t have been more helpful.
> 
> - Erik
> 
> <new-logo-for-email.jpg>               
> 15 Lincoln Street
> Greenfield, MA 01301
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> Website: www.hungryghostconsulting.com <https://hungryghostconsulting.com/>
> LinkedIn Profile: erikjonsberg <https://www.linkedin.com/in/erikjonsberg>
> 
>> On Nov 15, 2019, at 1:38 PM, joanna campe via Hidden-discuss <hidden-discuss at lists.hidden-tech.net <mailto:hidden-discuss at lists.hidden-tech.net>> wrote:
>> 
>> Dear Community,
>> 
>> I have just joined this list serve to see if I can get more information on Gaia Host. We are not able to change the plan of our website or migrate it without an authorization code and we have not been able to get the domains transferred either.
>> 
>> I have been advised by my hosting service that in order to be able to transfer the domain successfully, I need to take them to court. Has anyone in the community done that so far and with what success?
>> 
>> I have been told that I have two choices: take Gaia Host to court (small claims court?) or to create a new domain and clone the website until the issue can be resolved. Both of these are time consuming and meanwhile I have put off my fundraising campaign until the performance of the website can be improved by migrating it to a new plan.
>> 
>> I appreciate advice on this.
>> 
>> My best,
>> Joanna
>> 
>> 
>> Joanna Campe
>> Executive Director
>> Remineralize the Earth
>> 152 South Street
>> Northampton, MA 01060 USA 
>> 
>> Tel: 413-563-9938
>> Skype: reminearth
>> Email: jcampe at remineralize.org <mailto:jcampe at remineralize.org>
>> http://www.remineralize.org <http://www.remineralize.org/> 
>> 
>> Book
>> Geotherapy: Innovative Methods of Soil Fertility Restoration, Carbon Sequestration, and Reversing CO2 Increase
>> http://www.crcpress.com/product/isbn/9781466595392 <http://www.crcpress.com/product/isbn/9781466595392> 
>> 
>> Please support us on Patr <https://www.patreon.com/RTE>e <https://www.patreon.com/RTE>on <https://www.patreon.com/RTE>.
>> 
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