[Hidden-tech] Easthampton Savings Bank debacles; Other Bank Recommendations

[Rich Roth]

I've had some good experience with Florence going back 10 years or so

Overall our experience with GSB has been excellent, you might go direct 
to John Howland and work from there.
Our latest business experience as been with AJ

Rich

On 7/26/2019 1:53 PM, Aleda Jonquil via Hidden-discuss wrote:
> I know you’re looking for Greenfield, but I’ve found Florence Bank in 
> Northampton to be the best bank around.
>
>
>> On Jul 26, 2019, at 9:35 AM, Rob Laporte via Hidden-discuss 
>> <hidden-discuss at lists.hidden-tech.net 
>> <mailto:hidden-discuss at lists.hidden-tech.net>> wrote:
>>
>> Hi HTers,
>>
>> 10 to 15 years ago I chose Easthampton Savings Bank (ESB) for 
>> business and personal because I prefer going local, but during the 
>> last two years poor tech and lack of redress, which has cost my firm 
>> ~$1800 of lost billable, has me seeking another bank with a branch in 
>> Greenfield.
>>
>> I wonder if others have had problems with ESB, and I’d be grateful 
>> for bank recommendations.
>>
>> *Some of the ESB failings are:*
>>
>>   * When ESB migrated their online banking, they forced us to
>>     re-enter all payees, and for a while the old system kept paying
>>     in double the new systems, yet we could not login to the old.
>>   * Both online and called notice of travel failed to enable cards to
>>     work out of state, and that very requirement puts cost of
>>     security on the customer more so than other cards and banks we've
>>     use.
>>   * Town tax changes caused increase of mortgage/tax payments by
>>     $6.95/mo, and with no prior notice about this change, this
>>     prompted mailed threats of collections for $6.85 (of ~$1800)
>>     being late less than a month.
>>
>>
>> ESB’s SVP, Commercial Services Manager, Maura Kelly,*denied my 
>> request for compensation*in the form of some months of free use of 
>> our $20/mo business check scanner. Her evasions and excuses suggest 
>> lack of ownership of the problems, which spirit suggests future 
>> problems are likely.
>>
>> Again, I’d be grateful for*Greenfield-local recommendations for a new 
>> bank*, preferably local, but I realize that economies of scale in 
>> bank tech may make a national bank with a local branch the better choice.
>>
>> Best Regards,
>>
>> Rob Laporte| SEO Specialist, CEO
>> DISC, Inc. - Making Websites Make Money
>> 413-584-6500
>> rob at 2disc.com <mailto:rob at 2disc.com>
>> www.2disc.com <https://www.2disc.com/>
>>
>> *NOTE:* Emails can be blocked by spam filters throughout the web. If 
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>>
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