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    <p>I've had some good experience with Florence going back 10 years
      or so</p>
    <p>Overall our experience with GSB has been excellent, you might go
      direct to John Howland and work from there.<br>
      Our latest business experience as been with AJ</p>
    <p>Rich</p>
    <div class="moz-cite-prefix">On 7/26/2019 1:53 PM, Aleda Jonquil via
      Hidden-discuss wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:B7C6321B-F3C1-4B6B-B0A9-6EC3A45BD760@sitesinmotion.com">
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      I know you’re looking for Greenfield, but I’ve found Florence Bank
      in Northampton to be the best bank around. 
      <div class=""><br class="">
        <div><br class="">
          <blockquote type="cite" class="">
            <div class="">On Jul 26, 2019, at 9:35 AM, Rob Laporte via
              Hidden-discuss <<a
                href="mailto:hidden-discuss@lists.hidden-tech.net"
                class="" moz-do-not-send="true">hidden-discuss@lists.hidden-tech.net</a>>
              wrote:</div>
            <br class="Apple-interchange-newline">
            <div class="">
              <div style="font-style: normal; font-variant-caps: normal;
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                <div class="">Hi HTers,<br class="">
                </div>
                <div class=""><br class="">
                </div>
                <div class="">10 to 15 years ago I chose Easthampton
                  Savings Bank (ESB) for business and personal because I
                  prefer going local, but during the last two years poor
                  tech and lack of redress, which has cost my firm
                  ~$1800 of lost billable, has me seeking another bank
                  with a branch in Greenfield.<br class="">
                </div>
                <div class=""><br class="">
                </div>
                <div class="">I wonder if others have had problems with
                  ESB, and I’d be grateful for bank recommendations.<span
                    class="Apple-converted-space"> </span><br class="">
                </div>
                <div class=""><br class="">
                </div>
                <div class=""><b class="">Some of the ESB failings are:</b><br
                    class="">
                </div>
                <div class=""><br class="">
                </div>
                <div class="">
                  <ul class="">
                    <li class="">When ESB migrated their online banking,
                      they forced us to re-enter all payees, and for a
                      while the old system kept paying in double the new
                      systems, yet we could not login to the old.</li>
                    <li class="">Both online and called notice of travel
                      failed to enable cards to work out of state, and
                      that very requirement puts cost of security on the
                      customer more so than other cards and banks we've
                      use.</li>
                    <li class="">Town tax changes caused increase of
                      mortgage/tax payments by $6.95/mo, and with no
                      prior notice about this change, this prompted
                      mailed threats of collections for $6.85 (of
                      ~$1800) being late less than a month.</li>
                  </ul>
                </div>
                <div class=""><br class="">
                </div>
                <div class="">ESB’s SVP, Commercial Services Manager,
                  Maura Kelly,<span class="Apple-converted-space"> </span><b
                    class="">denied my request for compensation</b><span
                    class="Apple-converted-space"> </span>in the form of
                  some months of free use of our $20/mo business check
                  scanner. Her evasions and excuses suggest lack of
                  ownership of the problems, which spirit suggests
                  future problems are likely.<br class="">
                </div>
                <div class=""><br class="">
                </div>
                <div class="">Again, I’d be grateful for<span
                    class="Apple-converted-space"> </span><b class="">Greenfield-local
                    recommendations for a new bank</b>, preferably
                  local, but I realize that economies of scale in bank
                  tech may make a national bank with a local branch the
                  better choice.</div>
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                      700; line-height: normal;" class="">Rob Laporte</span><span
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                      background-color: rgb(255, 255, 255); font-weight:
                      400; line-height: normal;" class="">| SEO
                      Specialist, CEO</span></div>
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                      class="">DISC, Inc. - Making Websites Make Money</span></div>
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                      class="">413-584-6500</span></div>
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                    line-height: 1.38;" class=""><a
                      href="mailto:rob@2disc.com"
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
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    <pre class="moz-signature" cols="72">-- 
Rich Roth - Founder
<a class="moz-txt-link-freetext" href="http://www.awboc.com">http://www.awboc.com</a> -- Supporting online what makes life Thrive
My Tech business: <a class="moz-txt-link-freetext" href="http://www.tnrglobal.com">http://www.tnrglobal.com</a>
Art:   <a class="moz-txt-link-freetext" href="http://www.welovemuseums.com">http://www.welovemuseums.com</a>
       <a class="moz-txt-link-freetext" href="http://www.diadelosmuertostarot.com/">http://www.diadelosmuertostarot.com/</a>
Board member: Fostering Art and Culture Project 
     <a class="moz-txt-link-freetext" href="http://www.fosteringartandculture.org/">http://www.fosteringartandculture.org/</a>
Small Business: <a class="moz-txt-link-freetext" href="http://www.hidden-tech.net">http://www.hidden-tech.net</a>
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