[Hidden-tech] Easthampton Savings Bank debacles; Other Bank Recommendations

[Noah Smith]

Another endorsement for GSB from us!


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On Fri, Jul 26, 2019 at 11:29 AM Kristi via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> I've been using Greenfield Savings Bank for about 5 years now with great
> service.
>
> Kristi A. Bodin
> Montague, MA
> c: 413-695-9848
> krystyobolyte at gmail.com
> http://www.linkedin.com/in/kristibodin
> https://twitter.com/KABESQ
> http://KABESQ.com
> Legal Solutions in Plain English
>
>
>
>
>
>
> On Fri, Jul 26, 2019 at 10:07 AM Rob Laporte via Hidden-discuss <
> hidden-discuss at lists.hidden-tech.net> wrote:
>
>> Hi HTers,
>>
>> 10 to 15 years ago I chose Easthampton Savings Bank (ESB) for business
>> and personal because I prefer going local, but during the last two years
>> poor tech and lack of redress, which has cost my firm ~$1800 of lost
>> billable, has me seeking another bank with a branch in Greenfield.
>>
>> I wonder if others have had problems with ESB, and I’d be grateful for
>> bank recommendations.
>>
>> *Some of the ESB failings are:*
>>
>>
>>    - When ESB migrated their online banking, they forced us to re-enter
>>    all payees, and for a while the old system kept paying in double the new
>>    systems, yet we could not login to the old.
>>    - Both online and called notice of travel failed to enable cards to
>>    work out of state, and that very requirement puts cost of security on the
>>    customer more so than other cards and banks we've use.
>>    - Town tax changes caused increase of mortgage/tax payments by
>>    $6.95/mo, and with no prior notice about this change, this prompted mailed
>>    threats of collections for $6.85 (of ~$1800) being late less than a month.
>>
>>
>> ESB’s SVP, Commercial Services Manager, Maura Kelly, *denied my request
>> for compensation* in the form of some months of free use of our $20/mo
>> business check scanner. Her evasions and excuses suggest lack of ownership
>> of the problems, which spirit suggests future problems are likely.
>>
>> Again, I’d be grateful for *Greenfield-local recommendations for a new
>> bank*, preferably local, but I realize that economies of scale in bank
>> tech may make a national bank with a local branch the better choice.
>>
>> Best Regards,
>>
>>
>> Rob Laporte | SEO Specialist, CEO
>>
>> DISC, Inc. - Making Websites Make Money
>>
>> 413-584-6500
>>
>> rob at 2disc.com
>>
>> www.2disc.com
>>
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