[Hidden-tech] Fwd: Online reviews

[Lisa Totz]

This recently occurred to another business I am familiar with.

Although it was an unfounded negative review Google's response was simple...
Solicit more reviews and push it down the list. As they are not willing to
delete them.

The business owner called on myself and a few others clients to leave a
review as he knows this is a way to grow his business and provided the link
to the review page for his Google location.
And within a day or two the negative reviews were pushed so far down that
they were no longer popping up.

He also took the initiative to respond to the review with a statement
addressing the issue cited by the "client". And stated in the reply that
although he did not recognize the name of the client, what the business
position is regarding those types of scenarios.

Hope this helps.

Thank you
Lisa Totz
LT Consulting
413-244-2506
lisatotzconsulting at gmail.com


On Apr 10, 2017 2:45 PM, "Greg Caulton" <greg at gregcaulton.com> wrote:

G’day HiddenTechers :-)

Can anyone offer advice re my friends dilemma (see below)?

I’m not a client but I’ve known Ken for 20 years and he’s actually an
exceptional therapist.

If you search for me there are two *supposed* ratings in the Google page. I
don't recognize either name, and, each give me 1 star, out of 5. Do you
know how to remove, counter or protest such things?

Ken

Kenneth H. Bernstein, LICSW
https://www.google.com/search?q=Kenneth%20H.%20Bernstein,%20LICSW&ludocid=
0x89e6cd94d19c18c9:0x79d6e59d00c48de0#istate=kp:xpd


Thanks,

Greg
______________________
Greg Caulton
Creative Director, Patent Draftsman
www.gregcaulton.com
233 West Pelham Road
Shutesbury, MA 01072

Phone: 413-461-7096 <(413)%20461-7096>


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