[Hidden-tech] Olivernetko & sudden Mac shutdown

[Kiernan Gulick-Sherrill]

I would still strongly suspect a hardware issue such as overheating or
something else not a virus/software issue with the symptoms you describe.

If it is not one of the machines listed in the recall that sadly means it
isn't covered under a free repair from Apple. In that case I would
recommend bringing it to one of your lovely local repair shops (some of the
folks replying here) and have us run through extended diagnostics and get
to the root of the issue.

Thanks,
Kiernan Gulick-Sherrill
Green Earth Computers - Computer & Smartphone Repair
20a Crafts Ave
Northampton, MA 01060
www.greenearthpc.us
413-282-8324
-----------------------

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On Jul 4, 2016 12:33 PM, "Stacy Kontrabecki" <swampdancer at comcast.net>
wrote:

> The Apple link mentions MBP 15" from early 2011 & late 2011 are covered by
> this shutdown problem. Mine is 15-inch Mid 2010 and doesn't show any repair
> options when I plug the serial # in the website lookup. The shutdowns
> persist. It never happened before I factory reset and upgraded the OS.
> That's almost 6 years.
>
> Rob mentioned overheating. In Dec. I had the thing re-puttied for heat
> leakage as the computer was running hot. Worked wonders. Shutdowns began
> after factory resetting and upgrading from the original OS to El Capitan.
>
> Now every keystroke moving from window to window is taking many seconds
> and the rainbow pinwheel starts spinning. Cripes.
>
> I'll look for an anti-virus, I guess. Kiernan recommended AVG Free
> Antivirus for Mac.
>
> Stacy
>
> On 6/7/16 2:31 PM, Catamount wrote:
>
> These definitely sound like two separate issues.
>
> Your MBP may be covered under this Repair Extension Program:
> https://www.apple.com/support/macbookpro-videoissues/
>
> It sounds like you successfully purged Olivernetko.
>
> Holleran Greenburger
> Catamount Computer
> 56 Bridge St
> Shelburne Falls, MA 01370
> 413-625-2839     lion at catamount.net
>
>
> On 6/6/16 5:24 PM, Stacy Kontrabecki wrote:
>
> I've been meaning to ask since January:
>
> In December I reset my MacBook Pro to factory settings. Put in new
> battery. Reinstalled all applications. Sweet. Everything ran quickly and
> smoothly, until
>
> in February my computer would unexpectedly shut completely down for no
> apparent reason. Sometimes this would happen almost immediately after
> turning the computer on from an 100% powered-down state.  Sometimes it
> happens when I'm typing in Word. An icon for Olivernetko appeared in the
> app bar at the bottom of the screen and, after googling, I thought I
> removed this intruder. I never clicked on the icon.
>
> I still have unexpected shutdowns of the computer. It's scary,
> especially when I'm with a client or in the middle of typing a report.
>
> What do I do? I can't remember what exactly I did to remove the icon and
> background files back in February. I believe I did the manual removal of
> launchagent files and extensions from Safari per this website, as they
> don't exist. http://www.precisesecurity.com/adware/how-to-remove-olivernetko
>
> Maybe these are two separate problems. Maybe Olivernetko is gone. I'm
> thinking that maybe the shutdowns started after I removed what I could
> re: Olivernetko files.
>
> I have several of the failure reports from the sudden shutdowns, if
> there is anyone out there who can decipher them to help fix this problem.
>
> Thank you.
>
> Stacy
>
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