[Hidden-tech] Email to task list / ticket system.

[Robert Heller]

At Thu, 1 May 2014 11:50:17 -0400 "Town Websites" <townwebsites at gmail.com> wrote:

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> I need a better way to organize small tasks from email.  I'd like to be able
> to tag emails directly to a task list and then manage the task list like a
> ticket based support system, perhaps integrated with a project management
> system.  I currently use Outlook 2007 for email (old habits).  I host and do
> php & Joomla; if I host a system like security will be a high priority, I
> don't want a back door to my client's server because of a ticket system that
> wasn't designed with security as its first imperative, not to mention that
> I'd like the tickets and tasks to be secure as well.  Adding categorized
> notes is a bonus which can be tagged to tasks or projects is a bonus.  Basic
> objective is to reduce my time managing many small tasks and avoid having
> some small tasks get lost in the noise.
> 
> Thoughts about options?  Thanks.

I use RT (from  Best Practical Solutions, LLC. 
<http://www.bestpractical.com/>).  RT integrates into Apache easily. *I* don't 
bother with secured site (I can't afford to get the certificate at this time), 
but there is nothing stopping you from using RT in a VirtualHost that has a 
SSL cert (eg <VirtualHost *:443>...</VirtualHost>).  RT has an E-Mail 
interface: you can set up E-mail address(es) that pipe into RT and RT will 
create new or append to existing tickets.  You will get the E-Mails and all of 
the ticket correspondence is collected in the database under the ticket.  
*Very* convientent and easy to use.  You can pre-categorize tickets by mapping 
the E-Mail address(es) you use to different queues.

(Another thing I use is Bugzilla, but that is mostly related to software bug 
tracking.)

> 
> Charlie Heath
> Town Websites
> 
> 
> 
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-- 
Robert Heller             -- 978-544-6933 / heller at deepsoft.com
Deepwoods Software        -- http://www.deepsoft.com/
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