I need a better way to organize small tasks from email. I'd like to be able to tag emails directly to a task list and then manage the task list like a ticket based support system, perhaps integrated with a project management system. I currently use Outlook 2007 for email (old habits). I host and do php & Joomla; if I host a system like security will be a high priority, I don't want a back door to my client's server because of a ticket system that wasn't designed with security as its first imperative, not to mention that I'd like the tickets and tasks to be secure as well. Adding categorized notes is a bonus which can be tagged to tasks or projects is a bonus. Basic objective is to reduce my time managing many small tasks and avoid having some small tasks get lost in the noise. Thoughts about options? Thanks. Charlie Heath Town Websites