[Hidden-tech] Adobe Creative Cloud

[all at pinehurstpictures.com]

Adobe software is always nice but I have to second the nightmare of actually purchasing the subscription of CC. I went ahead and purchased the CC and got my 1 year discount for having been an owner of a previous software package. Then.......crickets. Never got an email and my account said I had no subscriptions. I noticed that Adobe had charged $1 to my credit card account. After a day I called them to find out what the problem was. They said my credit card was declined but when I called it was not. So back to Adobe. They said just order a new one since not they said the old order was cancelled. Then they said I was no longer eligible for the discount since I already purchased it and cancelled it. It took another day of escalations and finally I got to use the software. 

Sorry for the long rant, but beware if there is a problem in your order it WILL take a lot of YOUR time to get it straight. 

But Thierry software is wonderful. 

Rikk


-------- Original Message --------
Subject:: Re: [Hidden-tech] Adobe Creative Cloud
From: Lynne Rudie <lynnerudie at verizon.net>
Date: Oct 12, 2013 9:15 AM
To:: "Sven Kielhorn" <etownsven at gmail.com>
CC: "Hidden Tech" <hidden-discuss at lists.hidden-tech.net>

   ** Be sure to fill out the survey/skills inventory in the member's area.
   ** If you did, we all thank you.


I've been running creative cloud for a few months and it has run smoothly since I got it registered which was a total nightmare. Adobe keeps track of everything by your email and my salesman made a typo entering my email on the order. Even though it was their error adobe was unable to fix it. My only option was to buy a second subscription and cancel the first one. And it took endless hours on the phone before I could get them to do that. So be very careful placing your order, be sure they have your info correct and you should be fine.

Lynne Rudie
Sent from my iPhone

On Oct 11, 2013, at 2:05 PM, Sven Kielhorn <etownsven at gmail.com> wrote:

>   ** Be sure to fill out the survey/skills inventory in the member's area.
>   ** If you did, we all thank you.
> 
> 
> Hello all,
> 
> I am curious to know if anyone has experience with Adobe Creative Cloud for Mac? 
> 
> thanks in advance for any thoughts or comments you'd like to share,
> 
> Sven Kielhorn
> 
> Creative & Marketing Director
> 
> eTown Videos
> 
> P 413-324-1130
> 
> www.etownvideos.com (watch our recently completed client marketing videos)
> 
> LIKE US:
> 
> http://www.facebook.com/pages/eTown-Videos/130908566464
> 
>  
> 
> www.etownvideos.com/blog
> 
> http://www.linkedin.com/pub/sven-kielhorn/52/980/720
> 
>  
> 
> 
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