[Hidden-tech] Comcast outrageous

[Seth Fischer]

I bought a non-wifi modem online for about $40 3 years ago to avoid the
monthly rental fee. I haven't had any problems and have saved a couple of
hundred dollars in the process.

Seth


On Sat, Dec 7, 2013 at 8:04 PM, Tom Novelli <tnovelli at gmail.com> wrote:

>    ** Be sure to fill out the survey/skills inventory in the member's area.
>    ** If you did, we all thank you.
>
>
>
> David, I would take the modem in to the nearest Comcast office and ask to
> swap it for a plain old modem with no wifi.  Also, I've heard people say
> renting the modem from Comcast is a pretty good deal, as they tend to burn
> out or become obsolete within a year or so.  That has certainly been my
> experience.
>
> Yeah, it bugs me that they're the only game in town now, and I hate
> dealing with coax wiring & connectors (had to replace some of mine)... but
> as long as they keep those local offices open I won't complain too loudly
> about the price!
>
> Tom
>
>
>
> On Sat, Dec 7, 2013 at 3:08 PM, DAVID SPOUND <dspound at mac.com> wrote:
>
>>    ** Be sure to fill out the survey/skills inventory in the member's
>> area.
>>    ** If you did, we all thank you.
>>
>>
>>
>> Hello --
>>
>> I just spent nearly 3 hours on the phone with Comcast. As some of you may
>> know, Comcast is requiring customers who have older modems to upgrade. The
>> modem upgrade is "free".
>>
>> But the new modem did not work properly out of the box, hence the tech
>> support. It took hours because the first two tech support reps with whom I
>> spoke did not speak English well. Very frustrating.
>>
>> One of the "features" of the new modem seems to be that it will not work
>> with my Apple Extreme wifi base station. The modem has its own built in
>> wifi, but I need to keep using my Apple router because I have a wide range
>> of Apple devices that depend on it. Even my printer is connected to the
>> Apple router. Without that, I cannot print.
>>
>> Comcast is insisting that I pay $79.95 for their "Signature Support"
>> through which they tell me my Apple router can be enabled on their network.
>> After finally speaking with a more friendly and helpful tech support rep, I
>> have learned that there is a feature on my new modem that needs to be
>> disabled (bridge mode) so that the Apple router can work. This cannot be
>> done by the regular tech support team. They don't have access to this
>> feature. Only the Signature Support people have this capability. I need to
>> pay $80 for this.
>>
>> This seems outrageous. My old Comcast modem works fine and the Apple
>> router works fine with it. It seems that Comcast wants to prevent any
>> devices on their network except those that they have specifically
>> approved/configured. I'm OK with that, but not with paying $80 to make
>> something work that has worked fine for years (when I use the old modem).
>> And I am also annoyed because Comcast is requiring me to replace a modem
>> that is working fine.
>>
>> I seem to have no choice because the old modem is supposedly going to be
>> disabled by Comcast.
>>
>> Has anyone in our Hidden Tech community experienced this issue? If so,
>> how did you handle it?
>>
>> Any thoughts would be appreciated.
>>
>> Thanks,
>>
>> David
>>
>>
>> _______________________________________________
>> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
>> Hidden-discuss at lists.hidden-tech.net
>>
>> You are receiving this because you are on the Hidden-Tech Discussion list.
>> If you would like to change your list preferences, Go to the Members
>> page on the Hidden Tech Web site.
>> http://www.hidden-tech.net/members
>>
>
>
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members
>



-- 

---------------------
Connect with me on LinkedIn
http://www.linkedin.com/in/shfischer
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20131208/fa0d78b5/attachment-0001.html