I agree that they do not seem to understand the question. The response seems to say that if you enter a column of numbers in Excel and hit AutoSum, it is not taxable. If you pay me to hit AutoSum, it is taxable. You can certainly feel free to call them, but only their written responses will "count" if there is a question. Still, I'd love to hear what you find out. Information Resources from DOR: 1. The DOR website offers a special section dedicated to information on the recent tax changes at www.mass.gov/dor/newtaxinfo including a letter and video from the Commissioner. 2. The new Technical Information Release provides further guidance on what is, and what is not, taxable. 3. A detailed set of FAQs provides both general and detailed guidance. 4. Comments on the working draft of the new TIR, and any other comments or suggestions on the computer software tax, should be submitted to rulesandregs at dor.state.ma. 5. Customer service can be reached at 617-887-6367 or in MA only at 800-392-6089. Don Lesser Pioneer Training, Inc. 139B Damon Road, Ste 8 Northampton, MA 01060 (413) 387-1040 (413) 586-0545 (fax) dlesser at ptraining.com www.ptraining.com -----Original Message----- From: Reva Reck [mailto:reva at revareck.com] Sent: Friday, August 23, 2013 11:38 AM To: 'Don Lesser'; 'hidden-discuss' Subject: RE: [Hidden-tech] FW: IT Sales Tax - Response from DOR Thanks for providing this info. You raise some important points. It seems obvious to me from this response that DOR does not understand your question. Or maybe I don't. I don't think you are customizing the Office software in the sense of writing add-ins or changing the code of this software. You are using it as a tool for creating custom reports and databases. You cannot do any form of custom software "programming" without using tools. Whether these are low-level 3rd generation languages like Basic or C++, or more sophistaicated DB tools like Access, seems irrelevant to me. However, I think the only way to really clarify this is to have an actual phone conversation with them rather than emailing back and forth. This will allow you to explain what you are doing in more detail than is possible in an email. If you don't plan to do this, I think I will. Please let me know. Thanks, Reva Reva Reck Reva at RevaReck.com -----Original Message----- From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Don Lesser Sent: Thursday, August 22, 2013 4:08 PM To: 'hidden-discuss' Subject: [Hidden-tech] FW: IT Sales Tax - Response from DOR ** Be sure to fill out the survey/skills inventory in the member's area. ** If you did, we all thank you.