On Thu, Apr 11, 2013 at 02:25:40PM -0400, Bruce Hooke wrote: > I basically agree, with the caveat that domains can get into more than just > renewing once a year. At the most basic level I've run into problems with > the website interface used to manage the domain, which meant calling on > support to handle what should be simple changes to things like the mailing > address for the domain owner, get the key necessary to transfer a domain, > and similar things. This is usually not that urgent so 24/7 support isn't > really necessary. However, things get more complicated when dealing with > advanced settings that allow the mail to be routed to, say, gmail, while the > website traffic is routed to the hosting company. Here easy-to-reach support > can be more important, especially if you are trying to roll out a change in > the overnight hours to minimize the disruption to the users of the website's > email. This is, however, getting into the more "techie" end of things and it > is probably true that many people will never need to call on support for the > domain name. Most of the items you list here are technical. If you envision needing support for doing these kinds of things, then it actually makes sense to find a registrar based on that criteria. It also sounds like you might be using a registrar that also provides DNS, and possibly other, services. In my experience, registrars tend to be better at their core services than their value added services: I use them for what they are good at and not more. -Gyepi