[Hidden-tech] domain name acquisition

[Bruce Hooke]

Thanks Matt,
 
Fair enough. 
 
This is at least a question to ask of any registrar: make sure they have
24/7 support, are not dependant on one physical location that could be taken
out by natural or man-made disasters (I'd prefer to see them not even be
dependant on one region, where a weather event could cut off power to
everyone), and are certainly not dependant on one person. Also do a little
research and make sure the registrar you have in mind has a good reputation
when it comes to support.
 
It doesn't happen that often but I've seen people run into major problems
with small registrars, where it ended up taking a lot of work to recover
control of the domain name. This, of course, shouldn't happen with a
well-run registrar because a well-run registrar will have systems in place
to manage things like natural disasters. It is important for the domain
owner to handle their end properly too: keep the contact information up to
date, if the owner is a business, make sure the business name is listed on
the registration, not just a single person's name, and make sure to keep
track of any userIDs and passwords. Also, if you work with someone who
manages your domain name registration and website hosting for you make sure
you are listed as the domain name owner not that person, because if
something happens to that person it is much easier to get control of the
domain name if your name and/or your business name are listed as the domain
owner (the other contacts can be the person who manages this stuff for you).
 
Where I've seen real problems develop is when both the registrar and the
domain owner failed to do things properly. One or the other probably won't
be that big a deal, but both can be a real mess!
 
My basic point is that the domain name registration is the "key to the
kingdom" when it comes to websites and some attention should go into the
registration.
 
Thanks,
Bruce

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From: matt lampiasi [mailto:mattl at florenceit.net] 
Sent: Wednesday, April 10, 2013 4:06 PM
To: hidden-discuss at lists.hidden-tech.net
Subject: Re: [Hidden-tech] domain name acquisition


Hi, 

those are valid points, however: 

At Jagfly Hosting we use a system that allows your domain to be auto renewed
without intervention if you choose for setup that way. We also have a
management team monitoring help desk tickets 24/7. So, if, in the sad event
that I did end up in the hospital, you're covered. 

I do know that some of my friendly local competitors use similar systems of
domain renewals.

I hate to see local business steered the wrong way for the wrong reasons. 
 

Best, 

Matt Lampiasi 
Florence I.T. / Jagfly Hosting
888-688-7096 for Jagfly
413-584-3239 for Florence I.T.
twitter: @florenceit <http://twitter.com/florenceit> 
newsletter signup <http://eepurl.com/fHbT-/>  


On Apr 9, 2013, at 4:27 PM, hidden-discuss-request at lists.hidden-tech.net
wrote:


When it comes to domain names I highly recommend going with one of the big
places (at least assuming we are talking about a professional website, not a
small personal site). You want a place that you can be confident will be
around for the long haul, and that you can be certain will be reachable at
any time of the day or night, every day of the year. This is not the place
to go with a small, local operation where if the owner lands in the hospital
you suddenly have nobody to call. This is also not the place the save
$10/year by going with the cheapest place you can find, at the expense of
customer service. 

Bruce Hooke
B.G.Hooke Consulting


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