[Hidden-tech] Apple Glass Breaking

Dan Fried frieddan at gmail.com
Tue Oct 23 10:06:56 EDT 2012


I haven't heard of any kind of "one free" thing with Apple, but they do treat different kinds of breaks differently.  Apparently the big "spiderweb" type cracks are not covered because they are the result of dropping the phone while it doesn't have adequate protection (this happened to my wife twice).  I, on the other hand, had a single crack in the glass (which actually kept the touchscreen from working properly in the area of the crack), and that was covered and I got a free replacement.  According to the people I talked to, they don't actually have discretion, it's all about what kind of crack it is.

-Dan

Sent from my iPhone

On Oct 22, 2012, at 11:32 PM, Will Loving <will at dedicationtechnologies.com> wrote:

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> 
> For what it’s worth, Apple appears to have an unwritten policy of “one free replacement” when break your iPhone glass. I’ve known a number of people who got their broken phones replaced and have heard of many more. It’s not official, so you can’t count on it, but if you go in looking sad and expecting to pay to have it repaired, you may be pleasantly surprised. I don’t know if Steve was the one behind this but I wouldn’t be surprise if he was. Sort of like his personally answering emails sent to steve at apple.com. I sent two to that address and received very fast follow-up and courteous calls from the “Executive Relations” staff. Some people received direct messages back from Steve.
> 
> 
> on 10/19/12 6:30 AM, Paul Stallman at paul at alias-solutions.com wrote:
> 
>   ** Be sure to fill out the survey/skills inventory in the member's area.
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> 
> That all said and I feel sorry for Apple truly I do.  To answer the original question. I've seen a lot more people with smashed I phones than Samsung phones. I know the original verizon DROID also had problems. Could be the new I phone design with the glass to the edge vs a rim. On the contrary I've never seen anyone with a cracked ipad screen. 
> On Oct 18, 2012 9:34 AM, "Kevin McAllister" <kevin at inresonance.com> wrote:
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>    ** If you did, we all thank you.
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> 
> John:
> 
> You might read "Steve Jobs". Good sections on the ground breaking material science that went into the creation of the iPad/iPhone. In face, gorilla glass was "fast tracked" at the CEO level at Corning specifically to meet the needs of Apple and the iPhone/iPad.
> 
> The fact that Samsung/Google/Amazon/Barnes and Noble/RIM can now make cheaper knockoffs of the look, function and materials of a completely new platform is a tribute to the pioneering engineering, programming and visioning done for them by Jobs and the Apple team. It is a bit amazing that those companies release products with the same shape, same dimensions, same color, same edges, same materials, same icons, same GUI look, same developer program, same product store - and then somehow pretend they have come up with some great new technological breakthrough.
> (This is not to say that Apple is without labor problems, or other flaws...just that the iPhone, iPad, iTunes, iPod were new platforms.)
> 
> Your question sounds like the PC/Windows FUD that came out weekly in the eternal Mac/PC wars.
> 
> Please don't take this as an attack on you. Sometimes I am just amazed by the tech press and what gets asked and discussed. 
> 
> feeling cranky today....
> 
> Kevin
> 
> On Oct 17, 2012, at 8:06 PM, Frank Aronson wrote:
> 
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> 
> 
> I'm pretty sure that Apple is using Gorilla Glass.
> 
> On Oct 17, 2012 7:57 PM, "john coster" <john.medicineb at gmail.com> wrote:
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> 
> 
> Has anyone heard about anything about Apple I-pads and I-phones being manufactured with glass that is susceptible to breaking and is significantly inferior to the "gorilla glass" used in some Androids?
> 
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> William M. Loving
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