It sounds to me like on the initial setup screen, when you were creating the new email account in Outlook, you indicated that you wanted to connect to an Exchange server. If the client is using pop3 to connect to their mail server then they are not using an Exchange server and you should instead have selected pop3 on the first setup screen. Bruce _____ From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Liz Provo Sent: Monday, October 01, 2012 5:23 PM To: hidden-discuss at lists.hidden-tech.net Subject: [Hidden-tech] Microsoft Exchange - Outlook 2010 Hi everyone. I was trying to set up a client's POP3 Outlook email for the first time today and kept running into a problem with Microsoft Exchange telling me "I had to be online to connect with Exchange." I was able to do a test email with the website/mail server and everything passed. I could get it to receive a test email, but when I would try to send an email, It would not allow me to. I tried setting up a new profile and checked it as default. Any thoughts as to what we are doing wrong? Liz Provo 13 Knight Ave. Easthampton, MA 01027 (413) 539-7950 Or, find us on your favorite social network! http://www.linkedin.com/massmarketingresources http://www.twitter.com/massmarketing http://www.youtube.com/massmarketing1 http://www.facebook.com/massmarketing1 http://www.massmarketingresources.com _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2221 / Virus Database: 2441/5302 - Release Date: 10/01/12 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20121001/6cfe927e/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 6530 bytes Desc: not available Url : http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20121001/6cfe927e/attachment.jpe