Hi Bruce - double check on what Rich mentioned, is the mail that is bouncing coming from a Constant Contact IP, or from the IP of your service provider's email? Constant Contact , as Rich mentioned, usually will not get you blacklisted as long as your own content is reasonable. I think you're describing what can happen on shared hosts but that's worth clarifying. Google apps lets you use your own domain - so it would still be @yournonprofit.org . It isn't as sure a thing now with just ten free email addresses, instead of the 50 free accounts as it was up until last spring, but if you can get by with just ten email accounts it's free and it can solve some of the headaches associated with low cost hosted email. It might be worth it even if you need to pay the $5 / account per month fee. You can probably also get this blacklist cleared up or get your host to move you to a different server if you submit help tickets to your service provider and are on good terms with them (that depends on the host and I don't know Arvixe from 1000 other low cost hosts). But you'll still always have a higher probability of getting blacklisted in the future if you're using a shared hosted email , and if that is a problem for your clients then you should either research to find out which shared hosts have the most reliable email delivery , or consider alternatives such as google apps. Best, Charlie From: Bruce Hooke [mailto:bghooke at att.net] Sent: Monday, October 31, 2011 11:25 PM To: 'Charlie Heath' Cc: hidden-discuss at lists.hidden-tech.net Subject: RE: [Hidden-tech] Ongoing problems with email being tagged as spam Thanks Charlie. What you said certainly makes sense to me. I talked to this customer the last time this happened about switching to using Google apps mail but from what I was seeing their email would no longer show as coming from @yournonprofit.org and they did not like that. I did just confirm that SPF records have been enabled for this website so that part was and is in place, but thank you for bringing that up. It is sounding like the only "complete" solution that will allow them to keep using their @yournonprofit.org is to move them to a dedicated server, but that is not cheap. Thanks again, Bruce _____ From: Charlie Heath [mailto:townwebsites at gmail.com] Sent: Monday, October 31, 2011 2:39 PM To: Bruce Hooke Cc: hidden-discuss at lists.hidden-tech.net Subject: Re: [Hidden-tech] Ongoing problems with email being tagged as spam Your service provider would probably have contacted you, or perhaps simply just shut down your email, if they determined the blacklist was originating from your account or caused by @yournonprofit.org email, I've switched all my clients shared hosting email to google apps email, in large part due to this specific issue - shared hosting email can get blacklisted because of something beyond your control, and it is maily luck of the draw (though some hosts do better than others). If the non-profit has ten or less active email accounts, Google apps email is free. It isn't perfect but it is pretty good. You might be able to solve the problem with a private IP (though many of the resources you;ll find online say that won't help). You can also report the problem to the service provider, tell them you don't think it is caused by anything on your account (just in case, and it is a good policy to do this in any case to protect your own reputation and give the service provider the best information available for them to try to get the email unlisted). You should set up SPF records in any case, as they will help both to identify your email as valid and to identify spoofs as not valid. Good luck! Charlie Heath, Town Websites (who is glad simply to have email today!) On Mon, Oct 31, 2011 at 12:54 PM, Bruce Hooke <bghooke at att.net> wrote: ** Be sure to fill out the survey/skills inventory in the member's area. ** If you did, we all thank you. Hello, I maintain the website for a non-profit watershed group and they have been having repeated problems with their email getting tagged as spam by systems such as Barracuda. This causes a lot of headaches for both them and me. The site is hosted on Arvixe, a major hosting company with the usual server farm with lots of websites on it. However, while I have multiple websites hosted with Arivxe this one is the only one that regular seems to run into this problem. Meanwhile, when I check Barracuda it appears that the IP address (which presumably covers multiple websites) is what is getting blocked, not the domain name. So, I am trying to sort out: 1. Does this issue originate with something the non-profit in question is doing (they do use Constant Contact but so do other groups I work with) or is this a problem with the server the site is hosted on. 2. If it is something they are doing, how do we figure out what? 2. If it is a problem with the server, what do we need to do to stop this from happening: a. Would getting our own IP address help? b. Or would paying for our own server help? c. Or do we need to go with a more local, hands-on host. When I priced this out I was getting prices that were on the order of 15 or more times higher than what we are paying now, which for a small non-profit is a real budget issue. I already tried moving them to a new hosting company (previously they were with another big hosting company) and that did not fix the problem. Any insights would be greatly appreciated. I can work with Arvixe to get the immediate issue fixed but I don't really trust them when it comes to being up-front about the origins of the problem since they do not seem to be likely to say "yes, it is a problem with other websites on our server" or something similar. Thanks! Bruce Hooke _______________________________________________ Hidden-discuss mailing list - home page: http://www.hidden-tech.net <http://www.hidden-tech.net/> Hidden-discuss at lists.hidden-tech.net You are receiving this because you are on the Hidden-Tech Discussion list. 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