[Hidden-tech] Permanent Part Time+, GAIA Host, Tech Support & Customer Service

[Charles Uchu Strader]

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WORKER-OWNER WANTED
Technical Support and Customer Service
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Position Focus: Technical Support and Customer Service

Work will focus on supporting both technical and non-technical customers
with new account setups & upgrades, general troubleshooting, and sales &
service questions.

Additional duties include worker-cooperative ownership.

Advancement based on your interest in Unix system administration, web
application development, and/or business development.

Location: Work from your own home 98% of the time (high speed
internet connection required).

You live in So. Vermont, Massachusetts or So. New Hampshire.

Start Date: March 2011

Technical Skills Requirement:
--> You know how the Internet works
--> General computer troubleshooting skills on Windows & Mac
--> Comfortable with the command line interface, even if you don't
currently use it much

Technical Guidelines:
--> Strong Customer Service/Technical Support skills
--> Some Unix/Linux System Experience
--> Open-Source technologies experience

Work Hours & Compensation:
--> Flexible part-time (10-15 hours per week), Available two weekdays
per week
--> Long term permanent position, path to worker-ownership in the
cooperative
--> Some overnight and weekend emergency response duties
--> Compensation: Starting $15-20/hour depending on experience and
worker-owner status. Full worker-owners also share in profits.
Provisional worker-owner period is 6 months to 1 year.

Our Technology Platform:
System administration: FreeBSD, Apache, MySQL, PHP, Ruby on Rails, Perl,
IMAP/POP3/SMTP
Common web applications used by our customers: Drupal, Wordpress,
Joomla, Moveable Type, Magento
Programming / Database: MySQL, PHP, Perl, Ruby, Unix shell scripting
And Some Legacy: Windows Server, IIS/Cold Fusion


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ABOUT YOU
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- You have experience or interest in cooperative ownership
- You are interested in being a long term worker-owner of GAIA Host
- Social Justice and Care for Earth are important to you
- Self-motivated and able to work independently
- Cooperative work ethic, works well in a team
- You have interpersonal conflict resolution skills
- You have consensus and group decision making experience

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PLUSSES:
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- You have vision in your life and the will to peacefully manifest it
- You have a sense of humor and know there's more to this planet than
the Internet

We are a diversity friendly cooperative! Please Apply.


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ABOUT US
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GAIA Host Collective is a five year old worker-owned cooperative with
owners in Southern Vermont and Austin, TX, and data center presence in
the Boston area and southern New Hampshire.

We are committed to providing reliable internet hosting services, while
minimizing our environmental impact and maximizing our social benefit.

GAIA Host offers Domain Registration, Managed web and e-mail Hosting for
small to large traffic websites and friendly customer service for
technical and non-technical customers.

We have twenty-three servers (and growing) across two data center spaces in
Somerville, MA and Bedford, NH.

Currently 2 worker-owners, seeking a third.

-- 

E-mail cover letter and resume to workerowner at gaiahost.coop.
Current worker owners may be reached by phone at: (800) 672-8060:
Charles (x803) or Benjamin (x802).

In Cooperation!,

Charles Uchu Strader and Benjamin Bradley
GAIA Host Collective
1-800-672-8060
http://gaiahost.coop
Reliable Internet hosting services from a worker-owned cooperative
dedicated to environmental and social sustainability.