Hi, Lulu is not alone in being incompetent. I've had clients use other services with similar results. One firm that clients have been pleased with -- although not thrilled -- is Llumina.com. One issue I've had with them is that they are not overly imaginative when it comes to covers, but you can always have a hire a graphic design do your cover for you. Best, Jeanne Yocum | Principal ____________________________ Tuscarora Communications, Ltd. Granby, MA www.yourghostwriter.com Twitter: JeanneYocum Please visit my blog: Succeeding in Small Business at http://www.succeedinginsmallbusiness.com