[Hidden-tech] Charter... it is as bad as you all said
Jeff Mackler
jeff at rubberneck.net
Fri Nov 5 12:37:57 EDT 2010
I'd second this - call Tim. Also, I have to say that we've had a relatively positive experience with Charter in Easthampton. The service has been much more reliable than our previous ChoiceOne T1 and Verizon DSL. We've had very few customer service needs, but when we have, they've been far better about responding than any other telecom provider. In my experience, Comcast is much worse in terms of support and reliability than Charter has been. If you're thinking of switching, I'd talk to Crocker.
-Jeff
On Nov 5, 2010, at 8:59 AM, Kevin Phillips wrote:
> ** Be sure to fill out the survey/skills inventory in the member's area.
> ** If you did, we all thank you.
>
>
> Contact the local account exec, he is very good and will make sure you are taken care of.
>
> Tell him Kev the Brit sent you !!!
>
> Tim Paige
>
> Charter Business Account Executive
>
> 413-557-6202 Office
>
> 413-388-2226 Cell
>
>
>
>
>
> Kevin Phillips
>
> KPIT Computer Consulting
>
> kevin at kpitconsulting.com
>
> Office (413) 420-0212
>
> Cell (413) 330-7789
>
>
>
> www.kpitconsulting.com
>
> www.wmassforums.com
>
>
>
> From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Jason Miranda
> Sent: Thursday, November 04, 2010 6:16 PM
> To: email list Hidden-Tech
> Cc: miket at mayormike.net
> Subject: Re: [Hidden-tech] Charter... it is as bad as you all said
>
>
>
> I second Tom's sentiment. Thank you, Mayor. And thanks Davyn for sending him my concerns. I understand better how this all works and that there's no real economic incentive for Comcast or others to expand service to Easthampton. The lack of competition among cable providers puzzles me. While there is competition among different types of internet access, I don't think DSL is competitive with Cable, and some of the other options I looked into (T1, etc.) are out of reach for a home office (at least mine). I don't know if this is just a Mass problem or if other states have these arrangements with cable companies that leads to de facto monopolies town-to-town. Maybe we need a Tennessee Valley Authority-type entity to help expand internet service.
>
>
>
> Mayor, have you looked into WiredWest (http://www.wired-west.net) as a possibility for Easthampton? Again, I was really impressed with the vision laid out in the Easthampton master plan. Reading it, I could tell a lot of people's time and care went into it. That and the bond approval for the new high school sealed the deal with Easthampton for my wife and me. We hope our son — due any day now — will be able to take advantage of the new high school in about 14 years.
>
>
>
> Also, thanks to everyone else who responded. I plan to take advantage of your suggestions.
>
>
>
> Best,
>
> Jason
>
>
>
>
>
> On Nov 4, 2010, at 5:21 PM, Tom Adams- Reelife Productions wrote:
>
>
>
>
> I gotta tell ya, regardless of the subject matter, it is very very refreshing to see a post from a MAYOR on hidden-tech. sorry for the tangent.. but, really... this is just fantastic to see this type of communication going in here. roger-wilco!
>
> Regards,
>
> Tom Adams
> from iPhone (413) 575-9707
> Director/Owner
> www.ReelifeProductions.com
> www.Folktographybytom.com
> web.me.com/ReelifeProductions
>
> On Nov 4, 2010, at 10:56 AM, Davyn McGuire <davyn at davyn.com> wrote:
>
>
>
> ** Be sure to fill out the survey/skills inventory in the member's area.
>
> ** If you did, we all thank you.
>
>
>
>
>
> Hi Jason - I sent this question along to Mayor Mike - Here was his response:
>
>
>
> Hi Davyn,
>
>
>
> Thanks for the information. I'm the contact for the television license and
>
> for any company that would like to provide cable television service in
>
> Easthampton. Here's a concise reply if you wish to post it back to the
>
> group;
>
>
>
> Federal law provides for open competition among cable television service
>
> providers. That means that if any cable television service provider wishes
>
> to provide television service in any community, anywhere in the nation, they
>
> are free to do so by simply applying for a license. The provision of
>
> broadband service is not regulated and any internet service provider may do
>
> business in any community (including Easthampton) without applying for a
>
> license from that community. Comcast (or any other provider) would be
>
> welcome in Easthampton if they wanted to do business here. The real problem
>
> is, in my opinion, that Comcast and other providers don't want to compete
>
> for the limited business they may get because it's not profitable enough for
>
> them to do so. There is a significant amount of dark fiber running through
>
> Easthampton (Route 10 & 141) right now and access is available to any ISP
>
> who wants to do business. In addition, the Massachusetts Broadband
>
> Initiative will provide even more dark fiber capacity in the 413 area over
>
> the next 18 to 24 months. There are no governmental barriers for real
>
> competition, only private businesses that don't want to, or can not
>
> effectively, compete in the marketplace.
>
>
>
> Mike
>
> miket at mayormike.net
>
>
>
>
>
> On 11/3/10 9:46 AM, "Jason Miranda" <jason at sampw.com> wrote:
>
>
>
> ** Be sure to fill out the survey/skills inventory in the member's area.
>
> ** If you did, we all thank you.
>
>
>
>
>
> Hi all,
>
>
>
> Wanted to check in with anyone here in the Easthampton area who has Charter
>
> Business Internet. We've been experiencing sporadic outages over the last 48
>
> hours. Can't get any answers from Charter other than they are aware of a
>
> problem with a node in our area, are working on it, but cannot give an ETA.
>
>
>
> I've had Charter Business for about 3 mos. I thought paying for the
>
> business-quality rather than residential would get me better service, but the
>
> quality of the service and the customer service has been very low. To the
>
> point that my opinion is that Charter's regard for its business customers is
>
> as low as the quality of its service.
>
>
>
> We connect to another business network via VPN here and we've experienced
>
> brief outages or hiccups during a typical business day that the VPN connection
>
> breaks about 5–10 times.
>
>
>
> I'm wondering if Easthampton would consider allowing Comcast to offer service
>
> in the area. Is there a committee through City Hall that deals with these
>
> negotiates these relationships? I read Easthampton's masterplan for the city
>
> when we were going through the home buying process. I was impressed with the
>
> vision, but It seems like if they want to fulfill the goals outlined there
>
> they need to be an attractive place to live and work for telecommuters and
>
> people working from home offices. Based on the terrible service I've
>
> experienced with Charter, it doesn't seem to methat they are is the partner to
>
> help Easthampton achieve its long-term goals.
>
>
>
> Thanks,
>
> Jason
>
>
>
>
>
> Jason Miranda
>
> Spoke & Wheel | www.sampw.com
>
> publishing and media services
>
> (ph) 413.203.1123
>
> (fax) 617.206.9516
>
>
>
> _______________________________________________
>
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
>
> Hidden-discuss at lists.hidden-tech.net
>
>
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
>
> If you would like to change your list preferences, Go to the Members
>
> page on the Hidden Tech Web site.
>
> http://www.hidden-tech.net/members
>
>
>
>
>
>
>
>
>
>
>
> _______________________________________________
>
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
>
> Hidden-discuss at lists.hidden-tech.net
>
>
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
>
> If you would like to change your list preferences, Go to the Members
>
> page on the Hidden Tech Web site.
>
> http://www.hidden-tech.net/members
>
>
>
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jeff Mackler
Rubberneck.Net / MRW Connected / Your Olive Branch
116 Pleasant Street, Suite 328
Easthampton, MA 01027
toll free: 888.884.8355 ext.108
direct: 413.282.1008
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20101105/290c8106/attachment.html
More information about the Hidden-discuss
mailing list