[Hidden-tech] Charter... it is as bad as you all said

[Kevin Phillips]

Contact the local account exec, he is very good and will make sure you are
taken care of.

Tell him Kev the Brit sent you !!!

Tim Paige

Charter Business Account Executive

413-557-6202 Office

413-388-2226 Cell

 

 

Kevin Phillips 

KPIT Computer Consulting 

kevin at kpitconsulting.com 

Office (413) 420-0212

Cell (413) 330-7789

 

www.kpitconsulting.com

www.wmassforums.com

 

From: hidden-discuss-bounces at lists.hidden-tech.net
[mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Jason
Miranda
Sent: Thursday, November 04, 2010 6:16 PM
To: email list Hidden-Tech
Cc: miket at mayormike.net
Subject: Re: [Hidden-tech] Charter... it is as bad as you all said

 

I second Tom's sentiment. Thank you, Mayor. And thanks Davyn for sending him
my concerns. I understand better how this all works and that there's no real
economic incentive for Comcast or others to expand service to Easthampton.
The lack of competition among cable providers puzzles me. While there is
competition among different types of internet access, I don't think DSL is
competitive with Cable, and some of the other options I looked into (T1,
etc.) are out of reach for a home office (at least mine). I don't know if
this is just a Mass problem or if other states have these arrangements with
cable companies that leads to de facto monopolies town-to-town. Maybe we
need a Tennessee Valley Authority-type entity to help expand internet
service. 

 

Mayor, have you looked into WiredWest (http://www.wired-west.net) as a
possibility for Easthampton? Again, I was really impressed with the vision
laid out in the Easthampton master plan. Reading it, I could tell a lot of
people's time and care went into it. That and the bond approval for the new
high school sealed the deal with Easthampton for my wife and me. We hope our
son - due any day now - will be able to take advantage of the new high
school in about 14 years. 

 

Also, thanks to everyone else who responded. I plan to take advantage of
your suggestions.

 

Best,

Jason

 

 

On Nov 4, 2010, at 5:21 PM, Tom Adams- Reelife Productions wrote:





I gotta tell ya, regardless of the subject matter, it is very very
refreshing to see a post from a MAYOR on hidden-tech. sorry for the
tangent.. but, really... this is just fantastic to see this type of
communication going in here. roger-wilco!

Regards,

Tom Adams
from iPhone (413) 575-9707
Director/Owner
www.ReelifeProductions.com
www.Folktographybytom.com
web.me.com/ReelifeProductions

On Nov 4, 2010, at 10:56 AM, Davyn McGuire <davyn at davyn.com> wrote:




 ** Be sure to fill out the survey/skills inventory in the member's area.

 ** If you did, we all thank you.

 

 

Hi Jason - I sent this question along to Mayor Mike - Here was his response:

 

Hi Davyn,

 

Thanks for the information. I'm the contact for the television license and

for any company that would like to provide cable television service in

Easthampton. Here's a concise reply if you wish to post it back to the

group;

 

Federal law provides for open competition among cable television service

providers. That means that if any cable television service provider wishes

to provide television service in any community, anywhere in the nation, they

are free to do so by simply applying for a license. The provision of

broadband service is not regulated and any internet service provider may do

business in any community (including Easthampton) without applying for a

license from that community. Comcast (or any other provider) would be

welcome in Easthampton if they wanted to do business here. The real problem

is, in my opinion, that Comcast and other providers don't want to compete

for the limited business they may get because it's not profitable enough for

them to do so. There is a significant amount of dark fiber running through

Easthampton (Route 10 & 141) right now and access is available to any ISP

who wants to do business. In addition, the Massachusetts Broadband

Initiative will provide even more dark fiber capacity in the 413 area over

the next 18 to 24 months. There are no governmental barriers for real

competition, only private businesses that don't want to, or can not

effectively, compete in the marketplace.

 

Mike

miket at mayormike.net

 

 

On 11/3/10 9:46 AM, "Jason Miranda" <jason at sampw.com> wrote:

 

 ** Be sure to fill out the survey/skills inventory in the member's area.

 ** If you did, we all thank you.

 

 

Hi all,

 

Wanted to check in with anyone here in the Easthampton area who has Charter

Business Internet. We've been experiencing sporadic outages over the last 48

hours. Can't get any answers from Charter other than they are aware of a

problem with a node in our area, are working on it, but cannot give an ETA.

 

I've had Charter Business for about 3 mos. I thought paying for the

business-quality rather than residential would get me better service, but
the

quality of the service and the customer service has been very low. To the

point that my opinion is that Charter's regard for its business customers is

as low as the quality of its service.

 

We connect to another business network via VPN here and we've experienced

brief outages or hiccups during a typical business day that the VPN
connection

breaks about 5-10 times.

 

I'm wondering if Easthampton would consider allowing Comcast to offer
service

in the area. Is there a committee through City Hall that deals with these

negotiates these relationships? I read Easthampton's masterplan for the city

when we were going through the home buying process. I was impressed with the

vision, but It seems like if they want to fulfill the goals outlined there

they need to be an attractive place to live and work for telecommuters and

people working from home offices. Based on the terrible service I've

experienced with Charter, it doesn't seem to methat they are is the partner
to

help Easthampton achieve its long-term goals.

 

Thanks,

Jason

 

 

Jason Miranda

Spoke & Wheel | www.sampw.com

publishing and media services

(ph) 413.203.1123

(fax) 617.206.9516

 

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