I want to second Pauls opinion of Sugar. My feeling is that anything is possible in Sugar if you are a PHP programmer and want to extend the basic module. But simple reports, on-screen display, and updating data seemed either out of reach in the interface or simply not possible. Perhaps my opinion was clouded when the Sugar help people told me to put in people as Leads because they could easily be converted to Contacts and, 2000 records later, they acknowledged that this needed to be done one record at a time. Again, with PHP/MySQL programming, I am sure I could have done it, but I dont have that degree of skill with PHP/MySQL and it soured me on Sugar. Perhaps I am too used to feature rich desktop solutions, but I find that many on-line apps have fewer usability features and require customization that may be invalidated or need to be revisited when a new version is released. Don Lesser Pioneer Training, Inc. 139B Damon Road, Ste 2 Northampton, MA 01060 (413) 387-1040 (413) 586-0545 (fax) dlesser at ptraining.com www.ptraining.com From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Paul Stallman Sent: Friday, May 21, 2010 1:28 PM To: Christian Lagier Cc: Hidden-discuss at lists.hidden-tech.net Subject: Re: [Hidden-tech] Looking for Sugar expertise Maybe it's just me, but we tried for almost a year to use SugarCRM and make it work for our business. Â We've since switched to Batchbook and been extremely happy. Â Obviously it can't be completely customized, but it has a ton of integration and can be customized for a lot of things. Â Sugar was always just very clunky on the things that mattered most, like working on clients/customers. Â Just my 2 cents, I say look for other solutions before wasting time trying to make Sugar fit your needs because in the long run the system itself is flat. Â Â Paul Stallman Managing Director paul at alias-solutions.com 413.364.6147 alias|solutions www.alias-solutions.com On Fri, May 21, 2010 at 12:45 PM, Christian Lagier <clagier at gmail.com> wrote: Â ** Be sure to fill out the survey/skills inventory in the member's area. Â ** If you did, we all thank you. Do any of you know a local Sugar expert consultant that can give us advise on design of a non-standard (advanced) Sugar solution, Sugar configuration, data import, set-up and use of reporting tool, email campaigns, etc? Rather than a consultant, would you advise to use a value-added hosting service such as Bluehost that can both host, apply upgrades, etc and do custom support? Christian _______________________________________________ Hidden-discuss mailing list - home page: http://www.hidden-tech.net Hidden-discuss at lists.hidden-tech.net You are receiving this because you are on the Hidden-Tech Discussion list. If you would like to change your list preferences, Go to the Members page on the Hidden Tech Web site. http://www.hidden-tech.net/members -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20100521/4e420b40/attachment.html