[Hidden-tech] Charter broadband vs. Verizon DSL

[Will Loving]

Tamar,

I have not used Charter, but a friend had a singularly terrible experience
with them in Belchertown. My friend was setting up an apartment for her
elderly mother and decided, based on my positive experience with Comcast, to
drop the land line and get a combined phone, TV and internet service through
Charter, including transferring the landline number to the cable based phone
service. 

Charter transferred the number so the landline was cutoff but then did not
complete the service setup for nearly two weeks so that my friend's elderly
mother was left without the ability to call for help if she needed it during
that time. My friend made many, many calls but Charter was quite
unresponsive. This seems to echo what I've heard from other people in
general, that the services themselves are OK once you get everything hooked
up, but that dealing with customer service can be a nightmare.

Will


on 5/12/10 1:53 PM, Tamar Schanfeld at tamar at tnrglobal.com wrote:

>    ** Be sure to fill out the survey/skills inventory in the member's area.
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> 
> 
> Does anyone use Charter broadband service in or around Hadley,
> Massachusetts? If so, what has your experience been with their service
> level/connection availability?   We are evaluating getting Charter's
> cable business line vs Verizon DSL.
> 
> Thanks,
> Tamar
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William M. Loving
Dedication Technologies, Inc.
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