[Hidden-tech] DSL & Voip

[Matthew S. Crocker]

Stacey, 

Our DSL pricing is pretty close to the Verizon Business DSL pricing, We are more expensive than Verizon home DSL service. We are local and offer 24 hour support service for Business customers, we don't offer 24 hour support service for residential customers. 

We also offer a hosted PBX service which uses VoIP over our DSL lines. With VoIP the connection is everything, our bundled solution using our DSL service does not use the Internet at all. All voice traffic is between our switch in Springfield and your phone. Everything is on our network and we can control the quality of the call. Once you get the Internet involved (MajicJack, Vonage, ...) there are no quality guarantees. 

Our DSL & VoIP service may be a bit more expensive but it also works better. I've had CrockerVoIP at my house for a couple years now with great results. Granted, I'm the guy that fixes it when things go weird but that is normally just a DSL modem reboot and extremely rare. 

-Matt 

----- "Stacey Langknecht" <stacey at hotsapp.com> wrote: 
> From: "Stacey Langknecht" <stacey at hotsapp.com> 
> To: "hidden-discuss" <Hidden-discuss at lists.hidden-tech.net> 
> Sent: Tuesday, October 27, 2009 2:45:40 PM GMT -05:00 US/Canada Eastern 
> Subject: [Hidden-tech] DSL & Voip 
> 
> ** Be sure to fill out the survey/skills inventory in the member's area. ** If you did, we all thank you. 
> 
> 

Hello Everyone – 



A few things here…first, some feedback about Verizon: the worst customer service I’ve ever experienced, and this was from the beginning of my dsl service a few years ago! Everything is awful from their obnoxious auto-operator to the incompetent csr’s. I just got my email back up and running really due to the help of my host company, not Verizon, even though it was their fault (they blocked the port a few weeks ago, then told me port 587 was fine, then after a few weeks that stopped working, and now port 26 is working again, but who knows how long this will last?!) – all this is because we have a home business with our own domain name. So….does anyone know of another company that offers dsl service to home biz folks that’s also reasonable???? I understand that Comcast, AT&T and the other huge companies are all doing the same thing, and Crocker is more expensive and I hear that they don’t offer ‘round the clock service if something goes wrong. Any suggestions? 



I’m also looking into VOIP and have heard mixed reviews on Vonage and Magic Jack. Has anyone used Ooma? I have a friend down south who uses them and says they’re OK. It seems like the big issue with Voip is the connection. Any feedback here? 



Thanks for all your help!! 



Stacey Langknecht 

Hotsapp Woodworks 

413-367-9408 

stacey at hotsapp.com 


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-- 
Matthew S. Crocker 
President 
Crocker Communications, Inc. 
PO BOX 710 
Greenfield, MA 01302-0710 
http://www.crocker.com 
P: 413-746-2760 

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