[Hidden-tech] AT&T Wireless service quality

[Joseph Steig]

Don't know about ATT but I drop in and out of the Verizon
International data plan whenever I need it / don't need it at no extra
change charge


On 10/8/09, J. Cohen <ht at westernmasswebdesign.com> wrote:
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>
> Stefan Gonick wrote:
>> I'm considering switching to AT&T Wireless specifically to get the iPhone.
>> However, I've heard some disturbing things about their service. In
>> particular,
>> I have a friend who says that she can have her voicemails delayed
>> significantly
>> (hours or even a day). That would be unacceptable to me if it's a regular
>> occurrence.
>>
>> What has your experience been with AT&T Wireless service in general
>> and the voicemail situation in particular?
>
> I used a Blackberry Bold on AT&T for 9 months before transferring my
> contract to someone else. It was the worst experience I've had with any
> company. I don't have time to write the whole story at the moment, but
> here are a few things:
>
> * AT&T said the phone plan came with things that it didn't actually come
> with.
>
> * AT&T would say one thing on the phone about their overseas data plans,
> then when I would call back they would say "we have no record anyone
> told you that" -- I couldn't get a bogus $120 extra fee dropped until I
> called up their cancellation department. My supposed "world phone" was
> not usable overseas because there is essentially a $120 charge every
> time you cancel your 1-month overseas data plan, and when I asked to
> upgrade to the unlimited overseas data plan that I was told about when I
> bought the phone, they told me I wasn't eligible for it for some reason.
>  I'm sure that their $120 cancellation fee scam is illegal.
>
> * AT&T dropped my calls constantly -- almost every call.  I called them
> up and they said they would fix it but they never did.
>
> The iPhone looks great, but I would never get another phone on AT&T.
>
> Josh
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