[Hidden-tech] open source CRM - SugarCE vs vTiger

[Matthew S. Crocker]

We separate mail into two chunks, staff mail and role mail. 

Staff mail is a personal e-mail per employee and looks like 'matthew at corp.crocker.com' 
Role mail is a division based e-mail per job role and looks like 'support at crocker.com, sales at crocker.com, provisioning at crocker.com' 

Staff mail is handled in our hosted collaborative suite (Zimbra). 
Role mail is handled in SugarCRM. Everyone in the support team has access to the support role mailbox, etc. 

Every Zimbra account has a 'CRM' folder which is visible in Sugar so when I have an e-mail in Zimbra I want to attach to a Sugar account I move it to the CRM folder and then attach it. I'm working on a Zimlet for Sugar which will allow me to right-click & attach the e-mail. 

Zimbra is like a web based Exchange. I have my mail,contacts, calendar in Zimbra which syncs up with my iPhone. Works perfectly. 


----- "andrew bellak" <andrew at stakeholderscapital.com> wrote: 
> From: "andrew bellak" <andrew at stakeholderscapital.com> 
> To: "Matt" <mattl at florenceit.net> 
> Cc: "R. David Murray" <rdmurray at bitdance.com>, Hidden-discuss at lists.hidden-tech.net, "Matthew S. Crocker" <matthew at corp.crocker.com> 
> Sent: Friday, May 8, 2009 7:26:00 AM GMT -05:00 US/Canada Eastern 
> Subject: Re: [Hidden-tech] open source CRM - SugarCE vs vTiger 
> 
> Thanks Matt, 
> 
> It's my understanding that vTiger is still based in India. 
> 
> So do you integrate email with Sugar at all? If so, how and how do you like that functionality? 
> 
> Andrew 
> 
> 
> On Fri, May 8, 2009 at 7:15 AM, Matt < mattl at florenceit.net > wrote: 
> 



> R. David Murray wrote: 

is the same, especially since a lot of the php code originated there, 
> to my understanding. 
> 
> --David 
> Yes thats true. I tried both a couple years back and found vtiger to be buggier, AT THAT TIME. no recent experience with it but still using sugar, i like the support options they have for the open source version of sugar (im a customer since im not a php developer just a user). it's very reasonable and one of the reasons I use sugar. maybe they have that kind of support option for vtiger now? is vtiger development still based in india? 
> 

> -- 
> Sincerely, 
> 
> Matt Lampiasi 
> 413-303-9167 
> florenceit.net - sun powered 
> 

> -- 
> Andrew Bellak 
> CEO 
> Registered Investment Advisor 
> 
> andrew at StakeHoldersCapital.com 
> www.StakeHoldersCapital.com 
> (o) 888-STK-HLDR (785-4537) x.2 
> (o) 413-306-3244 
> (f) 888-735-HLDR 
> (m) 646-552-5783 
> 
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