Yup - the answer is relatively simple - either they keep that account open or they download their email to a desktop client. Sometimes, not usually they can download an export - that is tricky since it is tied to a specific type of local client that will import it -- usually MS outlook (express). Also, downloads are often only the inbox - not sent folders. If they can connect with Imap, their local client will allow an export. There are many local clients - MS outlook (or express) is NOT the best choice, I'd suggest using Thunderbird (mail side of Firefox), since it has lots of export addon options And good think you addressed this - it probably must be done before the domain is switched, we handle 100s of domain moves and often they ask about email after they already have put the move in progress. Rich Anne Campbell wrote: > Hi all, > > I have a client who has had a Web site through GoDaddy's "Website > Tonight" for a couple of years. They're ready to make the move away > from GoDaddy and let me host the new site for them (I have a hosting > reseller account). I'm happy to do this for them, but not sure what > will happen to their e-mail when the hosting switches over. They > currently use GoDaddy's Web-based e-mail, so it's not like their > messages are saved locally using a mail client. They have a couple of > years' worth of conversations that they need to save, so I don't want > to switch the hosting and make all of those disappear. Has anyone been > through this before with a client using Web-based e-mail at their > domain? What happens to those messages? Is there any way to make sure > they transfer over? > > Thanks very much - > Anne > -- Rich Roth CEO On-the-net Bringing you complex online systems since the net was young http://www.tnrglobal.com - http://www.on-the-net.com/rr/