The point of this post is in the paragraph below. If you are in a rush, you can skip the rest. The printer is not supported any more, and I don't have a warrantee. So I don't care if the technician is not authorized. I would like to find someone who could repair this very nice printer that was doing beautiful work 2 days ago and give it to some org that needs one. Just when you think that you have time - the Grim Reaper. Well - in this case - the grim warrantee. I have a HP Design Jet10 PS. the extended warrantee was extended again. What I hear from the router person is that 1. they no longer support that model 2. the warrantee is gone 3. we could discuss online help for a fee 4. the nearest authorized dealer is in Manchester CT or Hartford. I live in amherst and I've had enough experience to know that ...well - it would be a false economy to put time and money into this printer. regards Robin = “The wheels of justice may turn slowly, but the arc (of the universe) always bends towards justice." Martin Luther King Robin MacRostie Choreo G R A P H I C Design where YOU're the show & tell 413-549-6403 • 413.461.6655 choreographicdesign.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20090731/1e3f874d/attachment.html