[Hidden-tech] Seeking a helpdesk/trouble ticket system

[Jan Werner]

If you just want an email solution, as opposed to a more capable (and 
complex) CRM-type solution, you might look at "The Bat" from RIT Labs.

It's a programmable email client (Windows only) that handles multiple 
accounts, with templates, auto-responding and many other features that 
might do what you want.

http://www.ritlabs.com/en/products/thebat/

I haven't used it since switching to Mozilla many years ago, but it has 
a devoted following among people who need to automate email activities.

Jan Werner
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Windows only, I

Shel Horowitz wrote:
>   ** The author of this post was a Good Dobee.
>   ** You too can help the group
>   ** Fill out the survey/skills inventory in the member's area.
>   ** If you did, we all thank you.
> 
> 
> Anyone have any recommendations for a system that allows
> - multiple email addresses filter into the system
> - ability to categorize and prioritize incoming mail
> -storage of template responses so that I can upload them/edit them and 
> my assistant can quickly send them out as appropriate and save you time
> - easy archival of mail and searchable archives (just in case you need 
> to find something later)
> - download of mail if desired, individually or in groups
> 
> Of course, I'm looking for no-cost or very low-cost. But I've got to do 
> something, as I'm just drowning  in email.
> 
> Thanks,