[Hidden-tech] a plan to save Pleasant Street Theater

[Rick Feldman]

We use RT for client support tracking, but just those functions - there 
are a number of other such systems, from free (trac) to moderate 
(FozBugz) and beyond
Both Trac and Fogbugz (http://www.fogcreek.com/FogBugz/) Are typical in 
that many trouble tracking systems are oriented to software developers
and include bug and issue tracking.

You might find some discussions at the WmassDev group interesting - one 
recent one was titled
        "Project Management (+1 Sales Management)"

You can find them at: http://wmassdevs.com/
and the list archive at:  
http://wmassdevs.com/mailman/listinfo/java-python-dev  (you have to join 
the list to get to the archives)

You might also look from the CRM direction, since many of those include 
customer ticket and followup features:
a few are sugarcrm.com and salesforce.com

Rich

Robert Heller wrote:
> At Wed, 19 Dec 2007 21:42:09 -0500 Shel Horowitz <shel at frugalfun.com> wrote:
>
>   
>> Anyone have any recommendations for a system that allows
>> - multiple email addresses filter into the system
>> - ability to categorize and prioritize incoming mail
>> -storage of template responses so that I can upload them/edit them 
>> and my assistant can quickly send them out as appropriate and save 
>> you time
>> - easy archival of mail and searchable archives (just in case you 
>> need to find something later)
>> - download of mail if desired, individually or in groups
>>
>> Of course, I'm looking for no-cost or very low-cost. But I've got to 
>> do something, as I'm just drowning  in email.
>>     
>
> "RT" from Best Practical Solutions, LLC. --
> http://www.bestpractical.com/?rt=3.4.2
>
> You'll need a Linux/UNIX server with Perl, a RDMBS (MySQL or
> PostgreSQL), and Apache installed and running.
>
> Cost: $0,00, unless you need hand-holding...
>
>   

-- 
Rich Roth
CEO On-the-net

Bringing you complex online systems since the net was young
http://www.tnrglobal.com - http://www.on-the-net.com/rr/