[Hidden-tech] Fwd: UMass FBC program on customer service with Jack Mitchell

[Shel Horowitz, ethical marketing expert]

Jack's book is fantastic. After reading it two eyars ago, I told Ira 
he had to have this guy.
-S


Delivered-To: shel at principledprofits.com
Date: Mon, 26 Sep 2005 16:50:57 -0400
From: Ira Bryck <bryck at contined.umass.edu>
Reply-To: bryck at contined.umass.edu
Organization: UMass Family Business Center, www.umass.edu/fambiz , 413 545
	1537
X-Accept-Language: en-us, en
To: Ira Bryck <bryck at contined.umass.edu>
Subject: "I wish I had 20 customers like you... the problem is, I have 100!"
  -NOT  Ira Bryck
X-Scrubber-List: not listed
X-Scrubber-ClamAV: clean
X-Scrubber-VpopQuota: space available

Dear Friends of Family Business in Western Mass and Beyond!,

On Tuesday evening, October 25, you will have the chance to sit at 
the feet of a master.

Jack Mitchell, a master of CUSTOMER SERVICE, and author of HUG YOUR 
CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING 
RESULTS. Why not come and hear this important message (remember, no 
customer service, no customers, no customers, unemployment), and 
while you're at it, take a look around at the UMass Family Business 
Center?

Click here for more info: 
http://www.umass.edu/fambiz/fbc102505HugYourCustomers.pdf


Also, if you haven't yet seen our brilliant new resource, THE 
COLLECTIVE WISDOM OF FAMILY BUSINESS APPLIED TO YOUR PARTICULAR 
PROBLEMS, please click here: 
http://www.umass.edu/fambiz/fambiz_collective_wisdom.htm.

It's brilliant not because I thought of it, but because it combines 
the light of many, many local geniuses, or at the very least, 
moderately intelligent people with life altering experiences, and 
shines a light on your very own business problems.

I hope you find this all so very helpful, and FINALLY!! let me know 
you want to come take a closer look at the UMass Family Business 
Center (if already a member or sponsor, invite a family business 
owner who will FINALLY!! let me know they want to come take a closer 
look at the UMass Family Business Center

Ira Bryck
UMass Family Business Center
Continuing and Professional Education
100 Venture Way, Suite 201
Hadley, MA 01035

phone: 413 545 1537
fax: 413 545 3351

www.umass.edu/fambiz

-- 
_________________________________________________
Shel Horowitz - copywriter, marketing consultant, author, speaker
Affordable, ethical, effective marketing materials and strategies
"Ethical, cooperative businesses t h r i v e  and  p r o s p e r"

Sign the Business Ethics Pledge - Help Change the World
<http://www.principledprofits.com/25000influencers.html>

http://www.principledprofits.com / http://www.frugalmarketing.com
mailto:shel at principledprofits.com * 413-586-2388/800-683-WORD
Books: Grassroots Marketing, Principled Profit, others
Blog: http://principledprofit.blogspot.com/
_________________________________________________