> Your experience with Dell sure varies from mine. I've been a Dell customer > for 10 or more years, have occasionally needed their support, and found it > excellent...above and beyond expectations. Of course, I didn't need > support > during the time that they had off-shored much of the effort, and after > some > complaints, I understand that they've brought much of their technical > support back from India. Not all Dell support is being pulled from India, only the higher end products. > That Service Tag is the magic item, and if you can't find it on the > machine, it's probably in a ReadMe or other documentation file that > probably > was automatically installed with your other software. Depending on the age of the machine, it can also be in the BIOS. Usually that means hitting the Del key at the Dell screen.