[Hidden-tech] What to charge for emergency support ?

Christofer deHahn dehahn at charter.net
Tue May 3 20:18:22 EDT 2005


> So if they call at 4am I get paid x plus 
> whatever time
> I put in (at a higher rate?)  If things can wait until 7am ->7pm then the
> client gets charged my normal rate.
<snip>
> * Does the structure that they propose seem right?  (Seems 
> reasonable to me,
> but I've never done this before and want to avoid any gotchas that others
> may have learned the hard way).

A lot of these overtime rules changed recently due to Federal labor law
changes. I think you're ok with your rate+x. Some large corporations pay
time-1/2 plus x, with a minimum. For example, if they wake you up and
you answer their question or fix the problem in 5 minutes, and your 
minimum is 1 hour, then you get paid one hour. I use my standard rate and
a two hour minimum.

> * What would reasonable rates be for wearing a beeper, getting a 
> call at 4am
> in the morning, and then for performing the work?  (2x normal 
> rate, 3x, 5x?)
> * Do I want to be the first responder or have somebody else look at the
> problem first?  (I'm thinking no, I'd rather sleep if possible).

If someone else is first responder, you can expect to make less.







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