[Hidden-tech] What to charge for emergency support ?

[Edbride-PR]

Charge for wearing beeper? I don't think so, anymore than you'd charge for
keeping a cellphone nearby. You're charging for your time, the beeper just
makes it easier for the client to find you.

First responder vs. later in the chain? Depends on how much you want the
work. If you prefer to have someone else look at the problem first, they
may, in fact, be able to fix it, so you'll get more sleep but less money.
So, that's a conscious choice you get to make.

The structure seems fine to me, although I don't know the $$ part of the
equation. But I should think that midnight-6am and weekends probably justify
2x your normal hourly rate.

Ed

----- Original Message ----- 
From: "Andy Klapper" <andytk at charter.net>
To: <Hidden-discuss at lists.hidden-tech.net>
Sent: Tuesday, May 03, 2005 11:59 AM
Subject: [Hidden-tech] What to charge for emergency support ?

>>...
> The questions are;
> * Does the structure that they propose seem right?  (Seems reasonable to
me,
> but I've never done this before and want to avoid any gotchas that others
> may have learned the hard way).
> * What would reasonable rates be for wearing a beeper, getting a call at
4am
> in the morning, and then for performing the work?  (2x normal rate, 3x,
5x?)
> * Do I want to be the first responder or have somebody else look at the
> problem first?  (I'm thinking no, I'd rather sleep if possible).
> ....