[Hidden-tech] Problems with Comcast connection

[Rich Roth]

Hello Rick,

Sorry I haven't commented on this sooner, we have had Verizon DSL for
about 2 years and it's been reasonably reliable -- once we told them
how to set up our end - but then we have a linux router doing the
connection for our in-house network.

Comcast is faster and overall has been less hassle for those in our
group who have it - we got DSL because we are close walk to downtown
Greenfield and so we have both DSL and comcast between a few of us.

Also, Crocker offers DSL now -- it seems slightly cheaper, unless you
can use one of verion's package deals, BUT Crocker has real people who
can be reached (a few even on the HT lists) and will respond very
quickly and correctly vs Verizon still being basically a telco.

Sunday, January 16, 2005, 12:33:02 AM, you wrote:

RR> Thanks Daniel, Gordon, Laura, Anne (and Les who responded privately) 
RR> for sharing your experience with Verizon DSL vs Comcast broadband.

RR> So far my experience is not good, I ordered the service and the 
RR> delivery date has been delayed (a week at a time) for over three weeks. 
RR> Now I'm scheduled for a Jan 20 installation, but I'm not holding my 
RR> breath...or canceling my broadband.

RR>  From what I read, it seems performance is a factor of how far you are 
RR> from the CO. Does anyone know how far Montague is from a CO?

RR> Since I have a free month to try it out, I'll probably let them install 
RR> and test it out before making a decision. I'll look for noise on the 
RR> phone line and also check the speed before keeping the service. I'll 
RR> also make a couple calls to tech support during the free month to see 
RR> how they respond to problems.

RR> Thanks again all for your quick responses.

RR> Rick

RR> On Jan 15, 2005, at 9:06 PM, Les wrote:

>>
>> Hi Rick,
>>
>> I'd like to share my Verizon DSL horror story with the group.
>>
>> Way back in 1999, I got a symmetric DSL line for my business in
>> Morristown, NJ. It wasn't cheap - I was paying $230/mo for the service.
>> Everything went fine, until August of 2001, when my service
>> mysteriously stopped working.
>>
>> To make a long story short, it took TWO WEEKS to get my service
>> restored. I called several times a day, explaining that my business
>> depended on my internet connection... etc. Nothing.
>>
>> What I noticed was that for Verizon, DSL service falls at the very
>> bottom of their priorities. If you can't make a voice call, they send
>> someone right out. If you have a T1 or a T3, that falls under a
>> different business unit from DSL, and they take it very seriously. DSL
>> is another story. The sent the voice techs, who had no training. Duh,
>> I'm not getting a dial tone??? Am I supposed to?
>>
>> Maybe things are different now, and I'd be happy to hear that Verizon
>> is now Johnnie-on-the-spot with tech support for DSL. But, after my
>> miserable experience, it will be a cold day in hell before I sign up
>> with them for DSL again.
>>
>> Just my $.02.
>>
>>  - Les Johnson
>>
>>
>>
>>               
>> __________________________________
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-- 
Best regards,
 Rich                            mailto:rich at on-the-net.com