[Hidden-tech] (un)reasonable expectations of email and web hosting services?

[Christopher J. Switzer]

Chris,

In my opinion your service interruptions are unacceptable. For my  
personal hosting I use godaddy.com and you can get hosting for as  
little as $3.95 per month. But they are a big company, and you "big  
company" service. But it has been really reliable.

For our hosting of clients we use Jaglfyhosting.com. They are a local  
company (in the spirit of supporting local businesses), and they also  
give really good customer service at a price that is comparable to  
all of the big guys. Starter packages (which are sufficient for most  
of our clients) are approx. $10/mo.

Just my two cents.

Christopher J. Switzer
Senior Web Designer

Stevens Design Studio
470 Southampton Road
Westfield, MA 01085
T: 413.568.2660
F: 413.562.5107
www.stevensdesign.com


On Dec 16, 2005, at 3:45 PM, Chris Duncan, GISmatters wrote:

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I've just passed through the 2nd substantial interruption to my email  
and web hosting services (same provider for both services) this year,  
and I'm wondering if my expectations are reasonable or not: I expect  
the provider to have enough redundancy to keep at least email up and  
running 24x7. In the short time I've been in business (15 months),  
I'e had several out-of-the-blue contacts that have led to paying  
work, and I hate to think that bounced email at the wrong moment  
could be turning away potential customers, or even just annoying  
existing ones. The failure on this occasion, at least, was such that  
messages were not being held for re-delivery - they were being  
bounced back to the sender with a message to the effect that  
gismatters.com was an unknown/non-existent host - related, I suspect,  
to the fact that the web hosting service was also down for the past  
18 hours... I don't think that creates a very good impression for my  
clients.

So, is it time for me to look for a different provider (and if so,  
I've got questions about how to do that in as seamless a way as  
possible), or is my experience par for the course and that's just  
life with the internet?

Chris

-- 

Chris Duncan
President
GISmatters

duncan at GISmatters.com
http://www.gismatters.com/

227 E Pleasant St
Amherst, MA 01002

Tel: 413-549-2052
Fax: 508-637-2557

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