I've just passed through the 2nd substantial interruption to my email and web hosting services (same provider for both services) this year, and I'm wondering if my expectations are reasonable or not: I expect the provider to have enough redundancy to keep at least email up and running 24x7. In the short time I've been in business (15 months), I'e had several out-of-the-blue contacts that have led to paying work, and I hate to think that bounced email at the wrong moment could be turning away potential customers, or even just annoying existing ones. The failure on this occasion, at least, was such that messages were not being held for re-delivery - they were being bounced back to the sender with a message to the effect that gismatters.com was an unknown/non-existent host - related, I suspect, to the fact that the web hosting service was also down for the past 18 hours... I don't think that creates a very good impression for my clients. So, is it time for me to look for a different provider (and if so, I've got questions about how to do that in as seamless a way as possible), or is my experience par for the course and that's just life with the internet? Chris -- Chris Duncan President GISmatters duncan at GISmatters.com http://www.gismatters.com/ 227 E Pleasant St Amherst, MA 01002 Tel: 413-549-2052 Fax: 508-637-2557