[Hidden-tech] Try Crocker (instead of Verizon)!

[matthew at the-spa.com]

no matter which provider you go with, the phone company still
owns/controls the wire from your house to the local phone company
switching office.

matthew


>
>
>---- Original Message ----
>From: florenceit at comcast.net
>To: 
>Subject: Re: [Hidden-tech] Try Crocker (instead of Verizon)!
>Date: Thu, 07 Apr 2005 23:15:26 -0400
>
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>>
>>That's sort of pretty much true ;) We once had a situation in
>Holyoke 
>>last year where our Crocker DSL would have these reconnect issues- 
>>happened every 5 minutes , for 1-3 days STRAIGHT, then it'd be fine
>for 
>>3 weeks. Crocker did come out to verify it wasn't our equipment.
>They 
>>put calls repeatedly into verizon for us, verizon repeatedly tested
>the 
>>line and said it was fine ;) (THAT is my case for small business
>right 
>>there). Crocker concurred there was a problem on our line, yet it
>took 
>>3-4 months to resolve. Granted they have more weight than I do with 
>>verizon, it was still a case of one little customer (Crocker in that
>
>>case) trying to be heard. We had 2 verizon techs come out to tell us
>it 
>>was ok. the problem is you get these guys who can test a cable who
>dont 
>>know a router from a doorknob and they're communicating to THEIR 
>>managers who dont know a human being from an invoice, who's relaying
>
>>messages back and forth. It's just a nightmare I know I don't have
>to 
>>tell you folks.One day months later (after we were forced to change 
>>providers) a verizon tech found the issue in a box out on the street
>(I 
>>forget what it was). That said I would go with Crocker and as noted
>by 
>>others I also have many many clients using them for many years. Good
>
>>level of service, not bad support (in my opinion).  I would use them
>at 
>>home or in my business anyday, and certainly that was a very unique
>odd 
>>problem (just the sort of thing a large corporation likeVverizon
>cannot 
>>deal with effectively).
>>
>>Aron Goldman wrote:
>>
>>> I am not a very technical person, but my understanding is that
>Crocker 
>>> is able to go to the right people immediately, as opposed to the 
>>> experience one normally has with Verizon....
>>
>>-- 
>>
>>Thanks,
>>
>>Matt Lampiasi
>>413-303-9167
>>http://florenceit.net
>>Florence I.T. , Serving you and your community.
>>
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