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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Has anyone had any recent interactions with Network Solutions?<o:p></o:p></p><p class=MsoNormal><br>I cancelled all services with NS for one of my clients a year or so ago, because they were too expensive, always on the upsell, obfuscating final costs, and it was impossible to get hold of anyone for tech support.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>My client was recently billed over $900, for services that I’d cancelled and that we haven’t used for the past year.<o:p></o:p></p><p class=MsoNormal><br>I did manage to get an NS rep on the phone. When talking to him, the rep said that<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>They cannot refund the money the client was billed because it was billed 30 days ago.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>They cannot “close” the client’s account because “what if you wanted to use it again?”<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>They cannot remove my client’s credit card information from the account because (see number 2).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I told them we were not happy having the client’s credit information in NS’s records if we weren’t using their services. (My client is going to get a new credit card, and ask the credit card company to refuse the billing since she did not authorize the purchase).<br><br>This seems like it should be illegal. They’re essentially holding my client’s credit card information hostage, against my client’s wishes.<o:p></o:p></p><p class=MsoNormal><br>Has anyone had this experience, or have any insight into this situation? <br><br>Thanks!<br>Julie Waggoner <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
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