<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">I know you’re looking for Greenfield, but I’ve found Florence Bank in Northampton to be the best bank around. <div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jul 26, 2019, at 9:35 AM, Rob Laporte via Hidden-discuss <<a href="mailto:hidden-discuss@lists.hidden-tech.net" class="">hidden-discuss@lists.hidden-tech.net</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""><div class="">Hi HTers,<br class=""></div><div class=""><br class=""></div><div class="">10 to 15 years ago I chose Easthampton Savings Bank (ESB) for business and personal because I prefer going local, but during the last two years poor tech and lack of redress, which has cost my firm ~$1800 of lost billable, has me seeking another bank with a branch in Greenfield.<br class=""></div><div class=""><br class=""></div><div class="">I wonder if others have had problems with ESB, and I’d be grateful for bank recommendations.<span class="Apple-converted-space"> </span><br class=""></div><div class=""><br class=""></div><div class=""><b class="">Some of the ESB failings are:</b><br class=""></div><div class=""><br class=""></div><div class=""><ul class=""><li class="">When ESB migrated their online banking, they forced us to re-enter all payees, and for a while the old system kept paying in double the new systems, yet we could not login to the old.</li><li class="">Both online and called notice of travel failed to enable cards to work out of state, and that very requirement puts cost of security on the customer more so than other cards and banks we've use.</li><li class="">Town tax changes caused increase of mortgage/tax payments by $6.95/mo, and with no prior notice about this change, this prompted mailed threats of collections for $6.85 (of ~$1800) being late less than a month.</li></ul></div><div class=""><br class=""></div><div class="">ESB’s SVP, Commercial Services Manager, Maura Kelly,<span class="Apple-converted-space"> </span><b class="">denied my request for compensation</b><span class="Apple-converted-space"> </span>in the form of some months of free use of our $20/mo business check scanner. Her evasions and excuses suggest lack of ownership of the problems, which spirit suggests future problems are likely.<br class=""></div><div class=""><br class=""></div><div class="">Again, I’d be grateful for<span class="Apple-converted-space"> </span><b class="">Greenfield-local recommendations for a new bank</b>, preferably local, but I realize that economies of scale in bank tech may make a national bank with a local branch the better choice.</div></div><div style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""><br class=""></div><div id="Signature" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><div class=""></div><div class=""></div><div class=""></div><div class=""></div><div id="divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif;" class=""><p style="margin-top: 0px; margin-bottom: 0px;" class=""><span id="ms-rterangepaste-start" class=""></span></p><div style="font-variant-numeric: normal; font-variant-east-asian: normal; line-height: normal; margin: 0px;" class=""><span class="font" style="font-family: Verdana;"><span class="size" style="font-size: 12px;"><span class="size" style="font-size: 13px;"><span class="font" style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt;"></span></span></span></span></div><div style="margin-top: 0pt; margin-bottom: 0pt; line-height: 1.38;" class=""><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; background-color: rgb(255, 255, 255); line-height: normal;" class="">Best Regards,</span></div><div style="margin-top: 0pt; margin-bottom: 0pt; font-weight: bold; line-height: 1.38;" class=""><span style="font-family: Verdana, Geneva, sans-serif; font-size: 10pt; line-height: normal;" class=""></span><span style="font-size: 11pt; font-family: Verdana, Geneva, sans-serif; background-color: rgb(255, 255, 255); font-weight: 700; line-height: normal;" class=""><br class=""></span></div><span style="font-family: Verdana, Geneva, sans-serif; font-size: 10pt;" class=""></span><div style="margin-top: 0pt; margin-bottom: 0pt; font-weight: bold; line-height: 1.38;" class=""><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; color: rgb(102, 102, 102); background-color: rgb(255, 255, 255); font-weight: 700; line-height: normal;" class="">Rob Laporte</span><span style="font-size: 11pt; font-family: Verdana, Geneva, sans-serif; color: rgb(153, 153, 153); background-color: rgb(255, 255, 255); font-weight: 400; line-height: normal;" class=""><span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; color: rgb(102, 102, 102); background-color: rgb(255, 255, 255); font-weight: 400; line-height: normal;" class="">| SEO Specialist, CEO</span></div><div style="margin-top: 0pt; margin-bottom: 0pt; font-weight: bold; line-height: 1.38;" class=""><span style="font-size: 10pt; line-height: normal; font-family: Verdana, Geneva, sans-serif;" class=""></span><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; color: rgb(102, 102, 102); background-color: rgb(255, 255, 255); font-weight: 400; line-height: normal;" class="">DISC, Inc. - Making Websites Make Money</span></div><div style="margin-top: 0pt; margin-bottom: 0pt; font-weight: bold; line-height: 1.38;" class=""><span style="font-size: 10pt; line-height: normal; font-family: Verdana, Geneva, sans-serif;" class=""></span><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; color: rgb(102, 102, 102); background-color: rgb(255, 255, 255); font-weight: 400; line-height: normal;" class="">413-584-6500</span></div><div style="margin-top: 0pt; margin-bottom: 0pt; line-height: 1.38;" class=""><a href="mailto:rob@2disc.com" title="mailto:rob@2disc.com" class=""><span style="font-family: Verdana, Geneva, sans-serif; font-size: 10pt; line-height: normal;" class="">rob@2disc.com</span></a></div><div style="margin-top: 0pt; margin-bottom: 0pt; font-weight: bold; line-height: 1.38;" class=""><span style="font-size: 10pt; line-height: normal; font-family: Verdana, Geneva, sans-serif;" class=""></span><a href="https://www.2disc.com/" class=""><span style="font-size: 10pt; font-family: Verdana, Geneva, sans-serif; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; text-decoration: underline; line-height: normal;" class="">www.2disc.com</span></a></div><div style="font-variant-numeric: normal; font-variant-east-asian: normal; line-height: normal;" class=""><br class=""><span style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""></span></div><span style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""></span><div class=""><b style="font-family: Verdana; font-size: 12px; font-variant-numeric: normal; font-variant-east-asian: normal; line-height: normal;" class=""><span class="size" style="font-size: 16px;"><span class="font" style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(134, 17, 6);">NOTE:</span></span></b><span class="size" style="font-size: 16px;"><span class="font" style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(134, 17, 6);"> Emails can be blocked by spam filters throughout the web. If you don’t get a reply within an expected span of time, please call.</span></span><br class=""><span style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""></span></div><span style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt;" class=""></span><span id="ms-rterangepaste-end" class=""></span><br class=""><p style="margin-top: 0px; margin-bottom: 0px;" class=""></p></div></div><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">_______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">Hidden-discuss mailing list - home page:<span class="Apple-converted-space"> </span></span><a href="http://www.hidden-tech.net/" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">http://www.hidden-tech.net</a><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="mailto:Hidden-discuss@lists.hidden-tech.net" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">Hidden-discuss@lists.hidden-tech.net</a><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">You are receiving this because you are on the Hidden-Tech Discussion list.</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">If you would like to change your list preferences, Go to the Members</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">page on the Hidden Tech Web site.</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="http://www.hidden-tech.net/members" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">http://www.hidden-tech.net/members</a></div></blockquote></div><br class=""></div></body></html>