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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='tab-interval:.5in'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif;mso-bidi-font-family:Arial'>Gaia Host stopped responding to our calls and emails last Fall.<span style='mso-spacerun:yes'> </span>We were able, after following a process, to gain control of our domain which was registered through Wild West Domains, which appears to be a Go Daddy subsidiary. <span style='mso-spacerun:yes'> </span>They had me fill out an online form, after which they sent emails to Gaia Host.<span style='mso-spacerun:yes'> </span>After they did not respond within two weeks, I had to send proof of ID in the form of a picture of me holding my driver’s license.<span style='mso-spacerun:yes'> </span>They then allowed me to renew our domain directly and recreate our DNS profile on their server (GAIA Host had set-up it on some third-party server at electricembers.coop).<span style='mso-spacerun:yes'> </span><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif;mso-bidi-font-family:Arial'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif;mso-bidi-font-family:Arial'>Seven months later, we are still getting automated renewal notices from Gaia Host, which seems to be a virtual ghost ship at this point.<span style='mso-spacerun:yes'> </span>I would keep calling Go Daddy back until you talk to the right person who handles this correctly.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif;mso-bidi-font-family:Arial'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'>-----<o:p></o:p></span></b></p><p class=MsoNormal style='background:white'><b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'>Larry Kuttner</span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'><br>Information Technology Manager<br>Northeast Sustainable Energy Association (NESEA)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:#222222;mso-no-proof:yes'><a href="https://maps.google.com/?q=50+Miles+Street+Greenfield,+MA+01301+413&entry=gmail&source=g" target="_blank"><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;color:#1155CC'>50 Miles Street Greenfield, MA 01301</span></a><br><a href="tel:(413)%20774-6051" target="_blank"><span style='font-size:9.5pt;mso-bidi-font-size:11.0pt;color:#1155CC'>413.774.6051</span></a></span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'> ext. 12 </span><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'>·</span></b><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'> <a href="mailto:lkuttner@nesea.org" target="_blank"><span style='mso-bidi-font-size:11.0pt;color:#1155CC'>lkuttner@nesea.org</span></a></span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:#222222;mso-no-proof:yes'><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes'><a href="http://www.nesea.org/" target="_blank"><span style='mso-bidi-font-size:11.0pt;color:#1155CC'>www.nesea.org</span></a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>