[Hidden-tech] quickbooks technician needed

[Ira Bryck]

The “they” is quickbooks technical support, supposedly a level higher than the first people you speak to (who couldn’t solve it)

It backs up every time I quit, and they’re saying it’s not corrupted, but is damaged, most likely from a power or connectivity interruption. You’d think a huge software company would expect such things, and also, they’re saying they’ve rarely seen this.

The cynical side of me agrees that they are salespeople in techies’ clothing.


Ira Bryck
Family Business Center of Pioneer Valley
447 West Street, Amherst, MA 01002
www.fambizpv.com<http://www.fambizpv.com/>   413-835-0810


From: <hidden-discuss-bounces at lists.hidden-tech.net> on behalf of Ed Bride <Ed at edbride-pr.com>
Date: Thursday, February 23, 2017 at 11:16 AM
To: "Hidden tech Rich Roth, moderator" <hidden-discuss at lists.hidden-tech.net>
Subject: Re: [Hidden-tech] quickbooks technician needed

Just curious: who is the “they” that are offering tech support? Is it Quicken, or a third party?

Related: do you backup your files every time you use QB? If so, were both your primary and backup files damaged?

Ed

From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Kiernan Gulick-Sherrill
Sent: Thursday, February 23, 2017 9:31 AM
To: Ira Bryck
Cc: Hidden-Tech Tech
Subject: Re: [Hidden-tech] quickbooks technician needed

Ira,

I would personally be skeptical of who you are speaking to at that point. There are a lot of semi legit or not legit at all companies out there pretending to be tech support for companies that are just trying to sign people up. What you describe sounds kind of like one of those.

We absolutely work on QuickBooks issues for Mac if you want to bring it in for us to diagnose and repair. Our rates are way less than that as we charge by the hour and can't imagine it taking anywhere near long enough to rack up that kinda bill.

Thanks,
Kiernan Gulick-Sherrill
Green Earth Computers - Computer & Smartphone Repair
20a Crafts Ave
Northampton, MA 01060
www.greenearthpc.us<http://www.greenearthpc.us>
413-282-8324
-----------------------

See what people are saying -- Check us out on Yelp: http://bit.ly/GEPCYELP

On Feb 23, 2017 7:44 AM, "Ira Bryck" <ira at fambizpv.com<mailto:ira at fambizpv.com>> wrote:
Hello- my quickbooks 2011 for Mac kept quitting; followed their recommendation to upgrade to 2016, same problem; now they say upgrade to 2017, or pay $364 for one year of tech support, so they can use 3rd party tools to fix damage to files (as they diagnose- not corrupted, but damaged- from power interruption?) – they are really pushing the tech support, and wondering if there’s any local, less expensive, less vested interests person in the area?


Ira Bryck
Family Business Center of Pioneer Valley
447 West Street, Amherst, MA 01002
www.fambizpv.com<http://www.fambizpv.com/>   413-835-0810


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